Specialist, Workflow Configuration (Adobe Workfront)

MSD Malaysia; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

MSD Malaysia is looking for a skilled professional to configure and optimize Adobe Workfront workflows. The role involves translating documented requirements into scalable templates and ensuring maintainable designs while collaborating with various stakeholders.

The ideal candidate will have 4–5+ years of experience with similar platforms, a Bachelor's degree, and a strong understanding of workflow design best practices. Join us to enhance operational efficiency and visibility through effective configurations.

Qualifications

• 4–5+ years configuring/administering Adobe Workfront or similar enterprise workflow platforms.
• Ability to translate documented business requirements into effective system configurations.
• Strong understanding of system-based workflow design and configuration best practices.

Responsibilities

• Configure and maintain Workfront objects including templates and workflows.
• Optimize existing workflows to improve usability and visibility.
• Collaborate with product owners during sprint execution.

Skills

Data Engineering

Data Visualization

Software Configurations

Software Development

Testing

Education

Bachelor’s degree

Master’s degree

Job description

Role Purpose

Configure, optimize, and enable Adobe Workfront workflows underpinning US content creation and development—translating documented requirements into scalable templates, custom forms, automations, and reporting to improve usability, visibility, and cycle time.

Scope of Ownership & Adjacent Responsibilities

Own Workfront configuration deliverables (templates, queues, custom forms, statuses, groups) aligned to agreed operating models. Embed governance in configuration (permissions, license types, team structures) and ensure scalable, maintainable designs. Partner with product owners and BAs to convert requirements into implementable configuration and validate outcomes. Build operational reporting and dashboards that support leadership and day‑to‑day visibility.

Key Responsibilities

Workfront Configuration & Administration

• Configure and maintain Workfront objects including workflows, templates, project plans, queues, custom forms, statuses, and groups.
• Implement intake and routing logic aligned to defined processes and operating models.
• Configure user access, permissions, license types, and team structures in accordance with governance standards.
• Ensure changes are scalable, maintainable, and compliant with platform best practices.

Workflow Enablement & Optimization

• Translate approved requirements into effective Workfront configurations.
• Optimize existing workflows to improve usability, visibility, and cycle time while minimizing manual effort.
• Configure automations, notifications, and system rules to reduce operational friction.
• Participate in testing and validation of workflow changes prior to release.

Reporting & Insights

• Build and maintain Workfront reports and dashboards supporting operational visibility and leadership needs.
• Ensure key metrics such as throughput, cycle time, workload, and status accuracy are supported by configuration.
• Identify data quality issues and implement configuration improvements to address them.

Stakeholder & Delivery Collaboration

• Collaborate with product owners, business analysts, and delivery teams during sprint execution.
• Support sprint planning/backlog execution by sizing and implementing configuration tasks.
• Provide configuration guidance and set expectations on feasibility and best practices.

Operational Support & Adoption

• Contribute to configuration documentation and reference materials for user onboarding and adoption.
• Troubleshoot configuration‑related issues and recommend root‑cause improvements.
• Support pilots and phased rollouts of new configurations across US teams and agencies.

What Success Looks Like

High‑quality, scalable Workfront configurations adopted across teams. Reduced manual steps and smoother routing through automation and standards. Reliable dashboards supporting operational and leadership decision‑making. Lower defect rates through strong testing and validation discipline.

Qualifications & Experience

• Bachelor’s degree required; Master’s degree preferred.
• 4–5+ years configuring/administering Adobe Workfront or similar enterprise workflow platforms.
• Strong understanding of system‑based workflow design, templates, and configuration best practices.
• Ability to translate documented business requirements into effective system configurations.
• Experience working with cross‑functional business and technical stakeholders.
• Familiarity with Agile delivery models and sprint‑based execution.
• Preferred: experience supporting marketing, creative, or agency‑based operating models.
• Preferred: exposure to Workfront Fusion or other workflow automation tools.
• Preferred: experience building operational reports and dashboards in Workfront.

Key Competencies

• Configuration craftsmanship and governance mindset.
• Pragmatic problem solving and troubleshooting.
• Strong collaboration with BAs/POs/Delivery.
• Data‑driven mindset for reporting and insights.

Required Skills

• Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Testing.