Planning Advisor

Nettitude Group; Mumbai; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Flexible working arrangements

Competitive salary package

Comprehensive benefits

Job summary

LRQA is seeking a customer service professional for a 1-year fixed-term contract in Mumbai. You will respond to customer queries, plan visits with the right assessors, and ensure cost effectiveness while meeting accreditation requirements.

The role requires strong communication, data accuracy, and knowledge of Certification processes. The position involves coordinating with internal teams, guiding clients to the portal for queries, and maintaining BA&IS data within standard SLAs.

Qualifications

• Degree with 2-3 years of customer service experience in a service industry.
• Strong communication and relationship-building abilities.
• Proficiency in MS Office and English language required.

Responsibilities

• Plan visits/activities ensuring correct assessors are used cost-effectively and compliant with accreditation.
• Handle internal and external client queries and communicate planned visits to assessors.
• Assist with RFAT process and prioritise key accounts.
• Guide customers to the portal for basic queries and maintain data accuracy in BA&IS systems within SLAs.
• Build relationships and support team goals, liaising with other teams as required.
• Develop understanding of Certification products, services, systems and processes.

Skills

Strong communication

Interpersonal skills

Relationship-building

MS Office proficiency

English language proficiency

Education

Bachelor/Master degree

Job description

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Business Area:Administration/Business Support

Country: India (IN)

Role Purpose

• Responds to customer queries as required.
• Plan visits/activities, ensuring the right assessors are being used and optimised in the right place, and at the right cost to achieve utilisation targets and compliance with accreditation requirements.

*Please notethis is a 1 year Fixed Term contract on LRQA payroll

*Shift timings will be 11 am - 7 pm/ 12 noon - 8 pm

Key Responsibilities & Requirements

• Plan visits/activities, ensuring the right assessors are being used and optimised in the right place, and at the right cost to achieve utilisation targets and compliance with accreditation requirements.
• To undertake a range of activities and resolve queries for internal and external clients. This will include communicating the details of planned visits/activities to Assessors and ensuring contractual requirements and customer expectations are understood.
• Assist with the RFAT process (both requesting office and receiving office) providing ample notice and correspondence aligned to agreed timescales, supporting the prioritisation of key accounts.
• Assist and guide the customer to the portal for basic customer queries.
• Ensure accuracy and completeness of data in BA&IS systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs, to support smooth delivery of our services.
• Build and maintain excellent relationships, ensuring contractual requirements and customer expectations are understood.
• Carry out tasks at the request of managers and actively contribute to team meetings and initiatives.
• Liaise with and provide support to other team members, departments and offices, as may be required.
• Develop an understanding of Certification products, services, systems and processes and actively support knowledge transfer in this area.

Technical / Professional Qualifications / Requirements

• Degree (Bachelor/ Master) with a minimum of 2-3 years of work experience in Customer Service preferably in a service industry.
• Strong communication, interpersonal and relationship-building skills
• Take responsibility for delivery customer needs
• Ability to proactively understand and assess issues, devise solutions and see them through to resolution
• Build and support teamwork, engaging actively and supporting others
• Proficiency in MS Office – a must
• Good command over English (written as well as spoken)

Who are LRQA?

LRQA is a leading global assurance partner, combining deep industry expertise with innovative solutions to help organizations manage risk, improve performance, and drive sustainable growth.

Operating in over 50 countries with a team of 2,500+ professionals, we support more than 60,000 clients worldwide through assurance, certification, cybersecurity, inspection, and training services. Our purpose is simple: to help businesses build a safer, more secure, and more sustainable future.

What We Offer:

Join a global team where your expertise is valued and your development is supported. We offer a collaborative work environment, opportunities for professional growth, flexible working arrangements where applicable, a competitive salary aligned with the market, and a comprehensive benefits package.

Pre-Employment Checks

If you are successful in securing a role with us, we may carry out pre-employment checks, as permitted by local law, including verification of identity, right to work, employment history, education, and criminal records where applicable.

These checks are conducted by our trusted screening partner, Cfirst, in compliance with applicable data protection laws. Any personal data collected will be used solely for recruitment purposes, stored securely, and retained only as required.

At LRQA, we believe that as a leading Global Leading Assurance and Risk Management Service provider, our talented people are our risk management advantage.

We believe the best outcomes come from diverse perspectives, shared ambition and working together with integrity. That's how we buid a workplace where everyone can contribute, grow and thrive.

Guided by Vision and powered by Expertise, we're united by a shared purpose. If you're driven to make a difference, you'll belong here.