Pimcore CMS L2 Support Engineer / Developer

Rarr Technologies; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Job summary

Rarr Technologies in India is seeking an experienced CMS support specialist to provide functional and configuration-level support for Pim core CMS, resolving most BAU incidents without code changes.

The role covers incident triage, user support for roles/permissions/workflows, content edits, Pimcore administration tasks, and coordination with vendor escalations, SLA-driven live sites.

Qualifications

• 4-6 years working on Pimcore CMS or similar PHP-based CMS platforms.
• Strong hands-on experience with Pimcore Admin Console and configuration.
• Working knowledge of PHP, Twig, and front-end basics for issue diagnosis.
• Experience supporting live production websites under SLA.
• Comfortable working in ticket-driven AMS environments.

Responsibilities

• Triage and resolve CMS incidents classified as L2 (configuration or functional).
• Handle CMS user support including roles, permissions, workflows, and publishing.
• Perform content and navigation edits aligned to editorial workflows.
• Diagnose defects and determine L2 vs L3 ownership.
• Execute Pimcore administration tasks: assets, page tree, data objects, metadata.
• Support analytics and tracking maintenance (GA4, tags, data layer corrections).
• Coordinate third-party integration triage and vendor escalations.
• Maintain accurate ticket updates with diagnosis and resolution evidence.
• Contribute to knowledge base and known-issue documentation.

Skills

Pimcore CMS

PHP

Twig

Front-end basics

Live production support

AMS environments

Tools

Pimcore Admin Console

Job description

Role purpose

Provide functional and configuration-level support for Pim core CMS, resolving the majority of BAU incidents and user issues without code changes.

Key responsibilities

• Triage and resolve CMS incidents classified as L2 (configuration or functional).
• Handle CMS user support including roles, permissions, workflows, and publishing.
• Perform content and navigation edits aligned to editorial workflows.
• Diagnose defects and determine L2 vs L3 ownership.
• Execute Pimcore administration tasks: assets, page tree, data objects, metadata.
• Support analytics and tracking maintenance (GA4, tags, data layer corrections).
• Coordinate third-party integration triage and vendor escalations.
• Maintain accurate ticket updates with diagnosis and resolution evidence.
• Contribute to knowledge base and known-issue documentation.

Required experience

• 4-6 years working on Pimcore CMS or similar PHP-based CMS platforms.
• Strong hands-on experience with Pimcore Admin Console and configuration.
• Working knowledge of PHP, Twig, and front-end basics for issue diagnosis.
• Experience supporting live production websites under SLA.
• Comfortable working in ticket-driven AMS environments