Personal Shopper

Shoppers Stop; Indore District; On-site; INR 300,000 - 600,000; Full time

Job summary

Shoppers Stop is seeking a dedicated Personal Shopper to guide customers to fashion products that best match their needs and preferences. You will deliver a highly personalized shopping experience, leveraging deep product knowledge and trends to delight clients.

Build lasting relationships by listening carefully, communicating clearly, and following up to encourage repeat visits and higher-value purchases. Your efforts should aim to motivate customers to visit the store more often and to place

Qualifications

• Excellent customer service and interpersonal skills.
• Strong knowledge of fashion products and trends.
• Ability to communicate clearly and listen actively.

Responsibilities

• Guide customers to fashion products and services suited to their needs.
• Provide personalized and customized shopping experiences.
• Follow up with customers to maintain strong relationships and drive repeat visits.

Skills

Customer service

Product knowledge

Communication

Relationship building

Job description

• Guide our customers to look Awesome.

- Highest level of customized and personal customer service possible to individual shoppers.

- Provide advanced knowledge of products, services, and trends.

- Become trusted consultants for shoppers to given them enhanced buying experience.

- Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires.

- Follow-up, follow-through with customers and keep your commitments in order to maintain strong relationships.

- Each personal shopping customer needs to feel as if they are only customer you have.

- Give each customer a lot of attention, getting to know their likes and dislikes.

- Use tact to find out the budget you need to work within.

- Listen well and communicate clearly

- Show initiative to make sure you meet customers need

• You help them become more fashionable.

- Motivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications.

- Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires.

• Delight Customers with a great Shopping experience
• Increased Customer Satisfaction
• Increased buying Frequency of High Value Customers
• Increased sale

- Maintain the appointment levels, contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings.

- Focus on increasing the Item per ticket and Average Bill Value

• Increased Average Bill Value
• Increased Items per Ticket of Target Customers
• Increase in membership base.
• Documentation