Personal Shopper

Shoppers Stop; Jaipur; On-site; INR 250,000 - 400,000; Full time

Job summary

Shoppers Stop is seeking a Personal Shopper in Jaipur to deliver expert, personalized fashion guidance and elevate the customer shopping experience.

You will guide clients through product decisions, stay updated on trends, and drive service excellence from first contact to post-sale follow-up.

Qualifications

• Excellent written and verbal English communication.
• Passion for fashion and current trends.
• Strong selling and customer-service focus.

Responsibilities

• Motivate customers to visit store and generate appointments.
• Lead client through shopping experience and advise on fashion trends.
• Single point of contact before, during, and after sale; follow-up to maintain relationships.
• Maintain appointment levels and contribute to sales via upselling.
• Increase items per ticket and average bill value.
• Educate non-members about membership programs and enrollments.

Skills

Selling skills

Communication skills

Customer orientation

Fashion trend awareness

Dynamic personality

English fluency

Education

12th Pass

Tools

Microsoft Office

Job description

Personal Shopper is a frontend customer facing profile into sales & retail operations. Personal Shopper provides expert advice and give the highest level of customized and personal customer service possible to individual shoppers by providing advanced knowledge of products, services, and trends.

PRINCIPLE ACCOUNTABILITIES

• Motivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications.
• Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires by advising them on the current fashion trends/ Assisted image makeovers/ customized buying.
• To be the single point of customer service before, during, and after the sale for your clients, by appropriate follow-up, follow-through and fulfilling commitments in order to maintain strong relationships.
• Maintain the appointment levels, contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings.
• Focus on increasing the Item per ticket and Average Bill Value
• Educate non-members about the membership programs and encourage black card enrollments

SUBJECT KNOWLEDGE, PERSONAL CHARACTERISTICS & BEHAVIOURS

• Excellent written and verbal communication skills with fluency in English.
• Dynamic and vibrant personality
• Knowledge of / Interest in Fashion trends
• High Customer Orientation
• Excellent selling skills.
• Basic computer skills and a knowledge of basic Microsoft Office programs

Minimum 12th Pass - Fashion/ Retail / Aviation/ Hospitality or industry-related degree will be preferred.