Personal Banker-Inbound_Branch Banking-Service_Thane

Kotak Mahindra Bank; Vasai-Virar; On-site; INR 300,000 - 420,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Personal Banker - Inbound to join our Branch Banking team. The role focuses on handling day-to-day cash and non-cash transactions while delivering a seamless, high-quality customer experience.

You will address customer needs, promote banking services, maintain accuracy and efficiency in transactions, and contribute to customer satisfaction and loyalty. Strong communication and attention to detail are essential for success in this client-facing role at our

Qualifications

• Experience with cash transactions and customer servicing.
• Ability to promote banking products and services.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Skills

Cash handling

Customer service

Communication

Attention to detail

Education

Graduate or equivalent

Job description

Job Description:

We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Responsibilities

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.