Personal Banker (Inbound Branch Banking)

Kotak Mahindra Bank Limited; Jalgaon; On-site; INR 450,000 - 800,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking a Senior Personal Banker - Inbound to handle day-to-day cash and non-cash transactions while delivering a seamless customer experience. You will be the face of the bank, promoting banking services and ensuring operational accuracy in branch banking.

The role requires a detail-oriented mindset, excellent communication skills, and a strong sense of responsibility to maintain high service standards and foster customer loyalty.

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Job description

Personal Banker - Inbound

We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

• Manage cash and non-cash transactions efficiently and accurately.


• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.


• Provide general banking information and resolve customer queries promptly.


• Maintain high standards of speed and accuracy in all transactional processes.


• Identify and promote cross-selling opportunities for other banking products and services.


• Ensure a positive and professional customer experience to foster loyalty and referrals.

Experience Level Senior Level