Personal Banker - Branch Banking (Inbound Customer Service)

Kotak Mahindra Bank Limited; Kalaburagi; On-site; INR 300,000 - 400,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking a Senior Personal Banker - Inbound for our branch operations. You will handle cash and non-cash transactions, answer customer queries, and promote banking products to meet customer needs.

The role emphasizes accurate processing, exceptional service, and contributing to a positive customer experience that drives loyalty and referrals.

Qualifications

• Handle day-to-day cash and non-cash transactions with accuracy.
• Provide banking information and resolve customer queries promptly.
• Promote cross-selling of banking products and services.
• Maintain high speed and accuracy in transactions.

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Identify and promote cross-selling opportunities.
• Ensure a positive and professional customer experience.
• Maintain operational accuracy and efficiency.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Cross-selling

Job description

Personal Banker-Inbound-Branch Banking-Service We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team.

The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross‑selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Experience Level

Senior Level