Personal Banker-Inbound-Branch Banking-Service

Kotak Mahindra Bank Ltd; West Singhbhum; On-site; INR 250,000 - 360,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a Personal Banker - Inbound to join our Branch Banking team. The role focuses on handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience.

You will be the face of the bank, addressing customer needs and promoting banking services. Responsibilities include processing cash and cheque transactions, resolving queries, and identifying cross-selling opportunities to drive customer satisfaction and loyalty at

Qualifications

• Experience in handling day-to-day cash and non-cash transactions.

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Skills

Cash handling

Customer service

Attention to detail

Communication skills

Job description

We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.