Personal Banker-Inbound-Branch Banking-Service

Kotak Mahindra Bank Ltd; Ujjain; On-site; INR 250,000 - 320,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a detail-oriented Personal Banker - Inbound to join our Branch Banking team in India. You will handle day-to-day cash and non-cash transactions, provide banking information, and address customer needs with a focus on accuracy and a high-quality customer experience.

You will also identify cross-selling opportunities and contribute to a seamless and efficient banking service.

Qualifications

• Detail-oriented and customer-focused Personal Banker.
• Strong communication skills and accuracy in transactions.
• Ability to promote cross-selling of banking products.

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Skills

Detail-oriented

Customer-focused

Excellent communication

Accuracy in transactions

Cross-selling

Job description

We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross‑selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.