Personal Banker - Branch Banking (Inbound Customer Service)

Kotak Mahindra Bank Limited; Panipat; Sur place; INR 450 000 - 600 000; Plein temps

Résumé du poste

Kotak Mahindra Bank Limited in Panipat, Haryana, seeks a Senior Personal Banker - Inbound to manage day-to-day cash and non-cash transactions while delivering high-quality customer experience. You will be the face of the branch, addressing customer needs, providing information on banking services, and promoting cross-sell opportunities with accuracy and professionalism.

This role requires excellent communication, a detail-oriented mindset, and a strong sense of responsibility to ensure

Qualifications

• Experience in handling cash and non-cash transactions.
• Strong communication and customer service skills.
• Attention to detail and high accuracy in transactions.
• Ability to promote banking services and cross-sell.

Responsabilités

• Manage cash and non-cash transactions accurately.
• Handle customer requests for cash withdrawals, deposits, drafts, and cheques.
• Provide general banking information and resolve queries promptly.
• Maintain speed and accuracy in all transactional processes.
• Identify opportunities to cross-sell banking products.
• Ensure a positive and professional customer experience to foster loyalty.

Connaissances

Detail-oriented

Customer-focused

Excellent communication

Responsible

Cross-selling awareness

Description du poste

Personal Banker-Inbound-Branch Banking-Service We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Experience Level Senior Level