Performance Associate

Accenture Infrastructure and Capital Projects, LLC; Bengaluru; On-site; INR 500,000 - 900,000; Full time

Job summary

Accenture is seeking a Performance Associate to process incoming requests via email and other applications, collaborating with team members, other internal teams, third-party vendors or clients. You will support HR processes including performance management and rewards, ensuring data security and adherence to Accenture’s policies.

The role requires Any Graduation, 1–3 years of experience, strong English communication, and a customer-service mindset.

Qualifications

• Good organizational & prioritisation skills.
• Analytical and problem solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Results & detail-oriented
• Focus on high data accuracy.
• Quality driven – in communications and all system transactions.
• Ability to deal with customer complaints in a professional and friendly manner and elevate where appropriate
• Strong English language communication skills
• Relevant years of experience into HR Experience in International BPO
• Relevant years of experience into Performance & Career Mgmt. a plus
• Relevant years of experience into Workday Experience a plus
• HR Domain certification would be a plus
• Strong MS Office and Excel skills ls

Responsibilities

• Ensure and maintain the security and confidentiality of client data.
• Manage workflow of cases effectively and take remedial action or expand as necessary
• Update client applications accurately and quickly in accordance with the appropriate User Guides.
• Understand and adhere to Accenture’s processes and working methods in Performance Services
• Understand relevant HR and Safety legislation as appropriate and be able to use to manage cases and inform clients
• Understand the full range of related work areas in Performance and Advisory Services and how these can assist in case management
• Manage client relationships to agreed satisfactory outcome of cases
• Understand client’s policies and procedures relating to Performance Services
• Ensure and apply the measures required to maintain the data security of all Accenture’s and its client’s data. Understand and act in compliance with Accenture and its client’s policies and procedures with regard to Data Protection.
• Have customer facing experience & experience of using telephony to speak with clients.
• Help Client with Evaluation process & resolving errors
• Must have clear understanding of the existing performance metrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent
• Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.
• Provide support to Client in terms of goal setting & admin support for every miletone of PMP lifecycle.
• Ensure Customer Satisfaction
• Participate in Team building activities.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Skills

Good organizational & prioritisation

Analytical reasoning

Problem solving

Multi-cultural awareness

Customer service mindset

Team player

Attention to detail

Data accuracy

Communication skills (English)

MS Office & Excel

Workday (experience a plus)

Education

Any Graduation

Bachelor or Graduate

Tools

Workday

Job description

Skill required: Performance Management - Talent Management
Designation: Performance Associate
Qualifications: Any Graduation
Years of Experience: 1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Performance & Career Mgmt. Sr. Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client. Must have sound technical knowledge in operational activities and are responsible for the performance of duties as defined Support workforce behavior in alignment with the organization`s business strategy by designing, developing, implementing, and executing key HR processes: strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards.

Any Graduation

What are we looking for?

Education Equivalent : Bachelor or Graduate

• Good organizational & prioritisation skills.
• Analytical and problem solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Results & detail-oriented
• Focus on high data accuracy.
• Quality driven – in communications and all system transactions.
• Ability to deal with customer complaints in a professional and friendly manner and elevate where appropriate
• Good written and verbal skills. Strong English language communication skills”
• Relevant years of experience into HR Experience in International BPO
• Relevant years of experience into Performance & Career Mgmt. a plus
• Relevant years of experience into Workday Experience a plus
• Relevant years of experience into HR Domain certification would be a plus
• Relevant years of experience into Strong MS Office and Excel skills ls “

Roles and Responsibilities

• Ensure and maintain the security and confidentiality of client data.
• Manage workflow of cases effectively and take remedial action or expand as necessary
• Update client applications accurately and quickly in accordance with the appropriate User Guides.
• Understand and adhere to Accenture’s processes and working methods in Performance Services
• Understand relevant HR and Safety legislation as appropriate and be able to use to manage cases and inform clients
• Understand the full range of related work areas in Performance and Advisory Services and how these can assist in case management
• Manage client relationships to agreed satisfactory outcome of cases
• Understand client’s policies and procedures relating to Performance Services
• Ensure and apply the measures required to maintain the data security of all Accenture’s and its client’s data. Understand and act in compliance with Accenture and its client’s policies and procedures with regard to Data Protection.
• Have customer facing experience & experience of using telephony to speak with clients.
• Help Client with Evaluation process & resolving errors
• Must have clear understanding of the existing performance metrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent
• Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.
• Provide support to Client in terms of goal setting & admin support for every miletone of PMP lifecycle.
• Ensure Customer Satisfaction
• Participate in Team building activities.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls”

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.