Performance Analyst

8102 ASOL-Mumbai STPI Company; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Accenture is seeking a Performance Analyst in Mumbai to deliver end-to-end Performance and Career Management services for assigned clients. You will interact with client stakeholders and employees via email, calls, and collaboration tools to ensure accurate execution of performance processes, compliance with policies, and high customer satisfaction.

The role requires 3–5 years of experience, any graduation, and flexibility with shift timings.

Qualifications

• Strong understanding of Performance and Career Management processes.
• Working knowledge of HR operations and performance metrics including KPIs and SLAs.
• Experience with HR systems; Workday exposure preferred.
• Strong analytical, problem solving, and root cause analysis skills.
• High attention to detail with focus on data accuracy and quality.
• Proficiency in Microsoft Office, especially Excel.
• Strong written and verbal communication skills in English.
• Customer centric mindset with the ability to manage stakeholder expectations.

Responsibilities

• Interact with client stakeholders and employees to manage Performance Management related requests end to end.
• Read, analyze, and execute client processes as per defined business rules and local work instructions.
• Execute transactions accurately and within agreed SLAs.
• Support goal setting, performance evaluation cycles, and administrative performance activities.
• Identify, analyze, and resolve process exceptions and data issues.
• Perform root cause analysis and recommend corrective and preventive actions.
• Maintain and update process documentation and ensure compliance with audit requirements.
• Support Team Lead with daily reporting, metrics, and management operating system updates.
• Propose process improvement ideas to enhance efficiency, accuracy, and controls.
• Participate in knowledge transfers, internal initiatives, and team building activities.
• Ensure strict adherence to data privacy, confidentiality, and client security requirements.

Skills

Performance Management

Talent Management

Education

Any Graduation

Job description

• Skill required: Performance Management - Talent Management


• Designation: Performance Analyst


• Qualifications:Any Graduation


• Years of Experience:3 to 5 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• The Performance Management Analyst is responsible for end to end delivery of Performance and Career Management services for assigned clients. The role involves direct interaction with client stakeholders and employees through email, calls, and collaboration tools, ensuring accurate execution of performance processes, compliance with policies, and high customer satisfaction.


• The analyst acts as a subject matter expert, supports continuous improvement initiatives, and ensures data integrity and confidentiality at all times.


• Support workforce behavior in alignment with the organization s business strategy by designing, developing, implementing, and executing key HR processes: strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards.

What are we looking for?

• Primary skill - Talent Management


• Bachelors degree in any discipline. Human Resources, Business Administration, or related fields preferred.


• Shift Timings


• Must be flexible with respect to shift timings

Roles and Responsibilities:

• Interact with client stakeholders and employees to manage Performance Management related requests end to end.


• Read, analyze, and execute client processes as per defined business rules and local work instructions.


• Execute transactions accurately and within agreed SLAs.


• Support goal setting, performance evaluation cycles, and administrative performance activities.


• Identify, analyze, and resolve process exceptions and data issues.


• Perform root cause analysis and recommend corrective and preventive actions.


• Maintain and update process documentation and ensure compliance with audit requirements.


• Support Team Lead with daily reporting, metrics, and management operating system updates.


• Propose process improvement ideas to enhance efficiency, accuracy, and controls.


• Participate in knowledge transfers, internal initiatives, and team building activities.


• Ensure strict adherence to data privacy, confidentiality, and client security requirements.

Knowledge Skills Requirements

• Strong understanding of Performance and Career Management processes.


• Working knowledge of HR operations and performance metrics including KPIs and SLAs.


• Experience with HR systems. Workday exposure preferred.


• Strong analytical, problem solving, and root cause analysis skills.


• High attention to detail with focus on data accuracy and quality.


• Proficiency in Microsoft Office, especially Excel.


• Strong written and verbal communication skills in English.


• Customer centric mindset with the ability to manage stakeholder expectations.


• Ability to work independently and collaboratively in a multicultural environment.

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.