HR Service Delivery Analyst

8133 ASOL Mumbai 7 SEZ Company; Navi Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in India is seeking an HR Service Delivery Analyst with 3–5 years of HR experience to support workforce data administration, onboarding, and people movements. The role requires strong MS Office and data analytics, plus attention to detail and customer service orientation.

You will work in rotating shifts, handle process documentation, and collaborate with teams to ensure accuracy and timely delivery of HR services for global clients.

Qualifications

• HR experience in service delivery environments.
• Workforce administration and onboarding/process knowledge a plus.
• Strong MS Office and Excel with data analytics focus.
• MS Office and data accuracy and attention to detail required.

Responsibilities

• Read, understand and analyze client processes as SME.
• Execute the process accurately and timely as a hands-on processor.
• Maintain process documentation and train team members on updates.
• Assist onboarding, people movements and benefits administration for clients.
• Support daily stats, reporting and MOS for the team.
• Ensure data confidentiality and SLA-compliant service delivery.

Skills

HR Experience

People Movement Experience

Problem Solving

Workday Experience

MS Office Experience

Data Analytics in Excel

Communication & Organisation

Written & Verbal Skills

Education

Bachelor or Graduate

Tools

Workday

Job description

Skill required: Workforce Data Admin - HR Service Delivery Designation: HR Service Delivery Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

The Performance & Career Mgmt. Analyst will interact with client resources via email, phone call, instant messaging, etc. and will be responsible for that interaction till all relevant actions are completed on it.

What are we looking for?

Qualifications

• HR Experience
• People Movement Experience
• Problem Solving
• Workday Experience a plus
• MS Office Experience
• Strong MS Office and Excel skills with focus on data analytics
• Results & detail-oriented Strong communication/organizational skills

Education Equivalent Bachelor or Graduate Experience

• At least 4 years of HR Experience
• Workforce administration experience is a plus
• Workday Experience is a plus
• HR Domain certification would be a plus
• Strong MS Office and Excel skills

Knowledge/Skills Requirements

• Good organizational & prioritisation skills.
• Analytical and problem solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Attention to detail.
• Focus on high data accuracy.
• Quality driven – in communications and all system transactions.
• Ability to deal with customer complaints in a professional and friendly manner and …
• Good written and verbal skills

Core Competencies

• Professional Qualities
• Good oral and written communication skills
• Ability to identify and effectively use resources
• Excellent customer service skills

Working Conditions

US Hours

• Shift timings (7am – 3pm ET,/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm – 7am IST)
• Candidate should be willing to work in Rotational Night shifts

Roles and Responsibilities

Key Responsibilities

• Read, understand and analyze client process as per the business rules as a subject matter expert.
• Execute the process accurately and timely as a hands-on processor.
• Master the given process and help the team members to overcome process related queries.
• Escalate issues and seek advice when faced with complex issues/problems.
• Pay close attention to quality of written and verbal English skills within Team.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Ensure LWI’s are followed and updated regularly and train the team members on process updates.
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.
• Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
• Participates in various internal or client initiatives related to Process.
• Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
• Plan proper allocation of work.
• Support Team lead / Manager with Daily stats / reporting and MOS.
• Enrich team members with a clear sense of direction and understanding of each other’s responsibilities.
• To be available on the floor through the day to resolve process related issues.
• Participate in Team building activities.
• Complete training need analysis for the team on timely manner through quality reports and knowledge tests.
• Create effective QC and Audit mechanism within process to ensure delivery on SLA’s.
• Assist in training/educating HRO personnel on learning and acquired skills in process.
• Assist client with Admin activities (especially Document Mgmt) related to onboarding / People movements and benefits administration.
• Support Client with the Admin activities related to Performance mgmt.
• Ensure Customer Satisfaction.
• Ensure and maintain the security and confidentiality of client data

About Accenture

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture