Performance Analyst

Accenture; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Accenture in Mumbai seeks a Performance Analyst to deliver end-to-end Performance and Career Management services. You will interact with client stakeholders and employees through email, calls, and collaboration tools, ensuring policy-compliant execution and high customer satisfaction. The role also involves data integrity, continuous improvement, and HR process design aligned with business strategy.

Qualifications

• 3 to 5 years of experience in performance management or talent management.
• Bachelor's degree in any discipline.
• Strong understanding of HR operations, metrics, and data confidentiality.

Responsibilities

• End-to-end delivery of Performance and Career Management services for assigned clients.
• Interact with client stakeholders and employees via email, calls, and collaboration tools.
• Ensure accurate execution of performance processes and compliance with policies.
• Support goal setting, evaluation cycles, and administrative performance activities.
• Identify, analyze and resolve process exceptions and data issues.

Skills

Performance Management

Talent Management

Education

Bachelor’s degree

Tools

Workday

Job description

Skill required:

Performance Management - Talent Management

Designation:

Performance Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• The Performance Management Analyst is responsible for end to end delivery of Performance and Career Management services for assigned clients. The role involves direct interaction with client stakeholders and employees through email, calls, and collaboration tools, ensuring accurate execution of performance processes, compliance with policies, and high customer satisfaction.
• The analyst acts as a subject matter expert, supports continuous improvement initiatives, and ensures data integrity and confidentiality at all times.
• Support workforce behavior in alignment with the organization s business strategy by designing, developing, implementing, and executing key HR processes: strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards.

What are we looking for?

• Primary skill - Talent Management
• Bachelors degree in any discipline. Human Resources, Business Administration, or related fields preferred.
• Shift Timings
• Must be flexible with respect to shift timings

Roles and Responsibilities:

• Interact with client stakeholders and employees to manage Performance Management related requests end to end.
• Read, analyze, and execute client processes as per defined business rules and local work instructions.
• Execute transactions accurately and within agreed SLAs.
• Support goal setting, performance evaluation cycles, and administrative performance activities.
• Identify, analyze, and resolve process exceptions and data issues.
• Perform root cause analysis and recommend corrective and preventive actions.
• Maintain and update process documentation and ensure compliance with audit requirements.
• Support Team Lead with daily reporting, metrics, and management operating system updates.
• Propose process improvement ideas to enhance efficiency, accuracy, and controls.
• Participate in knowledge transfers, internal initiatives, and team building activities.
• Ensure strict adherence to data privacy, confidentiality, and client security requirements.

Knowledge Skills Requirements

• Strong understanding of Performance and Career Management processes.
• Working knowledge of HR operations and performance metrics including KPIs and SLAs.
• Experience with HR systems. Workday exposure preferred.
• Strong analytical, problem solving, and root cause analysis skills.
• High attention to detail with focus on data accuracy and quality.
• Proficiency in Microsoft Office, especially Excel.
• Strong written and verbal communication skills in English.
• Customer centric mindset with the ability to manage stakeholder expectations.
• Ability to work independently and collaboratively in a multicultural environment.

Any Graduation

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