Performance Associate

8129 ASOL - Bangalore 10 SEZ Company; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Accenture in Bengaluru is seeking a Performance Associate to support Performance & Career Management. You will process requests received through emails and apps, working with internal teams, third-party vendors, and clients to resolve service requests and ensure smooth operations.

The role covers designing and executing HR processes across strategic planning, supply and demand, hiring and onboarding, training and development, objective-setting, performance management, and rewards.

Qualifications

• Bachelor or Graduate degree.
• Good organizational and prioritisation skills.
• Analytical and problem solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Results & detail-oriented.
• Quality driven – in communications and all system transactions.
• Ability to deal with customer complaints professionally.
• Strong English communication skills.

Responsibilities

• Ensure and maintain the security and confidentiality of client data.
• Manage workflow of cases effectively and take remedial action or elevate as necessary.
• Update client applications accurately and quickly in accordance with the appropriate User Guides.
• Understand and adhere to Accenture’s processes and working methods in Performance Services.
• Understand HR and Safety legislation as appropriate and be able to use to manage cases and inform clients.
• Understand the full range of related work areas in Performance and Advisory Services and how these can assist in case management.
• Manage client relationships to agreed satisfactory outcome of cases.
• Understand client’s policies and procedures relating to Performance Services.
• Ensure and apply the measures required to maintain the data security of all Accenture’s and its client’s data.
• Have customer facing experience & experience of using telephony to speak with clients.
• Help Client with Evaluation process & resolving errors.
• Must have clear understanding of the existing performance metrics and how they are measured.

Skills

Performance Management

Talent Management

Customer Service

Analytical Skills

MS Office

Excel

Education

Bachelor or Graduate

Tools

Workday

MS Office

Job description

Job Summary

Skill required: Performance Management - Talent Management

Designation: Performance Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

The Performance & Career Mgmt. Sr. Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client. Must have sound technical knowledge in operational activities and are responsible for the performance of duties as defined Support workforce behavior in alignment with the organization` s business strategy by designing, developing, implementing, and executing key HR processes: strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards.

What are we looking for?

Education Equivalent : Bachelor or Graduate

• Good organizational & prioritisation skills.
• Analytical and problem solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Results & detail-oriented
• Focus on high data accuracy.
• Quality driven – in communications and all system transactions.
• Ability to deal with customer complaints in a professional and friendly manner and elevate where appropriate
• Good written and verbal skills. Strong English language communication skills

• Relevant years of experience into HR Experience in International BPO
• Relevant years of experience into Performance & Career Mgmt. a plus
• Relevant years of experience into Workday Experience a plus
• Relevant years of experience into HR Domain certification would be a plus
• Relevant years of experience into Strong MS Office and Excel skills ls

Roles and Responsibilities

• Ensure and maintain the security and confidentiality of client data.
• Manage workflow of cases effectively and take remedial action or elevate as necessary
• Update client applications accurately and quickly in accordance with the appropriate User Guides.
• Understand and adhere to Accenture’s processes and working methods in Performance Services
• Understand relevant HR and Safety legislation as appropriate and be able to use to manage cases and inform clients
• Understand the full range of related work areas in Performance and Advisory Services and how these can assist in case management
• Manage client relationships to agreed satisfactory outcome of cases
• Understand client’s policies and procedures relating to Performance Services
• Ensure and apply the measures required to maintain the data security of all Accenture’s and its client’s data. Understand and act in compliance with Accenture and its client’s policies and procedures with regard to Data Protection.
• Have customer facing experience & experience of using telephony to speak with clients.
• Help Client with Evaluation process & resolving errors
• Must have clear understanding of the existing performance metrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent
• Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.
• Provide support to Client in terms of goal setting & admin support for every miletone of PMP lifecycle.
• Ensure Customer Satisfaction
• Participate in Team building activities.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Any Graduation About Accenture

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture