People Services Representative

Skyhigh Managementb Services; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Skyhigh Managementb Services in Bengaluru seeks a People Services Representative to manage employee queries, handle onboarding, and ensure HR processes align with global standards while adapting to country requirements.

You will work with Workday, promote self-service, maintain HR documentation, and collaborate with Talent Acquisition for onboarding, while delivering high-quality global support and communicating effectively across levels.

Qualifications

• Master's degree in HR or related field.
• Knowledge of HR policies, benefits, onboarding.
• Proficient with Workday and HRIS.

Responsibilities

• Respond to employee queries and tickets within SLAs using Live Chat and JIRA.
• Collaborate with stakeholders on global HR projects and onboarding.
• Ensure HR transactions are accurate in Workday.
• Promote self-service by updating HR knowledge base.
• Maintain process documentation to reflect changes.
• Support onboarding with Talent Acquisition and payroll inputs.
• Assist with hire-to-retire activities and statutory forms.
• Identify process gaps and suggest improvements.
• Participate in HR projects and adhoc operational support.

Skills

HR processes

Workday

English fluency

Google Apps

Communication

Time management

Self-motivation

Education

Master's degree in HR or related field

Tools

Workday

Google Apps (Docs/Sheets)

Job description

Job Summary

Job Title: People Services Representative

Role Overview: Exhibit a strong understanding of People Services processes, policies, and tools, with the ability to align and enhance processes to meet global standards while accommodating country-specific requirements. Promote the People Services operating model by delivering consistent, high-quality support and quickly adapting to new technologies and evolving business needs.

Be passionate about delivering an exceptional employee experience, with strong customer service skills and the ability to effectively manage and resolve employee queries in a timely and professional manner.

Responsibilities

• Ensure best-in-class service is provided to the business by ensuring employees queries and work requests are responded to professionally and within predefined Service Level Agreements (SLAs) using Live Chat and tickets on JIRA Platform.
• Partner with various Stakeholders and participate in projects, as required, and take care of any ad-hoc activities at a Global Level that come in which require operational support.
• You will need to ensure all HR transactions are processed on Workday system with 100% accuracy and efficiency.
• You will need to increase and promote the use of self-service by creating documentation to add to our HR knowledge database. You will also need to maintain process documentation to align with business process needs, statutory and regulatory changes.
• You will build relationships across the business (both inside and outside the HR team)ensuring stakeholders are kept informed and where applicable, consulted, about process change requests that impact their area.
• You will work in co-ordination with the Talent Acquisition team to ensure smooth Onboarding of new hires into the company.
• You will need to ensure all hire to retire tactical administration activities including (but not limited to) assisting new hires in filling statutory onboarding forms, benefits enrolments, storing employee data on various tools, taking care of the exit formalities of termed employees, providing HR inputs to payroll, maintaining Personnel files and complying to laws of the land are performed as per the prescribed timelines with 100% accuracy.
• You should constantly challenge the status quo and bring in ideas to make the processes as concise, accurate and efficient as possible to provide excellent employee experience.
• You will participate in HR projects, as required and take care of any ad-hoc activities which require operational support.

About You

• The candidate with 0-2 Years of exp should have a Master's degree in HR or related fields.
• Knowledge of general personnel practices and procedures that will help you answer general questions on benefits, new employee on-boarding, HR programs/policy, etc.
• Knowledge of Google Apps including Docs, Sheets and Gmail.
• Fluent in English both spoken and written.
• You are an intrinsically motivated self-starter with a strategic mindset who will own any issues and persevere to find solutions.
• Knowledge of HRIS systems, preferably Workday, and CRM tools.
• Ability to identify process gaps/no process areas and work with stakeholders to create organized processes while managing multiple priorities.
• Self-motivated and high self esteem
• Good time management with the ability to manage multiple priorities.
• Ability to remain calm under pressure.
• Must be able to communicate effectively at all levels within the organization.
• Ability to work flexible hours if needed to meet critical deadlines/ attend global meetings, as required.
• Excellent planning, time management, communication, organization, follow up/follow through and interpersonal skills.
• You are energized by an ever-changing environment, with the ability to pivot and adjust with speed and agility.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.