HR Ops / Workforce Admin - Workday

PERSOL; Navi Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

PERSOL in Navi Mumbai, Maharashtra, is seeking a Workforce Administration Specialist for a 1-year contractual assignment. The role acts as the first point of contact for workforce administration inquiries via phone, chat, and e-Request, supporting HR business processes and contributing to an excellent employee experience.

You will handle queries, deliver solutions, maintain knowledge base, and work with HR teams to improve efficiency, with emphasis on Workday/Oracle, HR Operations, and case

Qualifications

• 35 years of relevant experience.
• Hands-on experience with Workday or Oracle.
• Experience in HR Operations, Workforce Administration, or HR Shared Services.
• Strong communication and problem-solving skills.
• Ability to handle employee queries and resolve issues effectively.
• Good understanding of HR processes, procedures, and systems.

Responsibilities

• Act as primary point-of-contact for workforce administration inquiries via phone, chat, and e-Request.
• Identify and deliver solutions to employees and People Leaders.
• Delegate and elevate queries as appropriate while remaining responsible through completion.
• Track progress and provide continuous feedback to requestors on the status of their queries.
• Engage in improving Knowledge Base and Case Management content for the assigned discipline.
• Support service operations by responding to service demands such as call volume, staff absence, chat, and e-Request queries.
• Engage in and drive continuous improvement processes to reduce inquiry volume.
• Identify key issues and patterns from partial or conflicting data.
• Support operational, administrative, data organization, and coordination activities.
• Work with team members and other functions to accomplish objectives and improve efficiency.

Skills

HR Operations

Workforce Administration

Employee Support

Case Management

Tools

Workday

Oracle

Job description

Workforce Administration Specialist

Job Details

• Employment Type: Contractual 1 Year
• Experience: 35 Years
• Interview Process: Virtual Rounds
• Shift: General Shift 9:00 AM to 6:00 PM
• Skills: Workday / Oracle | HR Operations | Workforce Administration | Employee Support | Case Management

Job Description

We are looking for a Workforce Administration Specialist to act as the first point of contact for workforce administration inquiries through phone, chat, and e-Request. The role will support HR business processes and contribute to delivering a best-in-class Employee Experience.

Key Responsibilities

• Act as primary point-of-contact for workforce administration inquiries via phone, chat, and e-Request.
• Identify and deliver solutions to employees and People Leaders.
• Delegate and elevate queries as appropriate while remaining responsible through completion.
• Track progress and provide continuous feedback to requestors on the status of their queries.
• Engage in improving Knowledge Base and Case Management content for the assigned discipline.
• Support service operations by responding to service demands such as call volume, staff absence, chat, and e-Request queries.
• Engage in and drive continuous improvement processes to reduce inquiry volume.
• Identify key issues and patterns from partial or conflicting data.
• Support operational, administrative, data organization, and coordination activities.
• Work with team members and other functions to accomplish objectives and improve efficiency.

Required Skills & Qualifications

• 35 years of relevant experience.
• Hands-on experience with Workday or Oracle.
• Experience in HR Operations, Workforce Administration, or HR Shared Services.
• Strong communication and problem-solving skills.
• Ability to handle employee queries and resolve issues effectively.
• Good understanding of HR processes, procedures, and systems.