Payroll support

GREYTIP SOFTWARE PRIVATE LIMITED; Bengaluru; Hybrid; INR 400,000 - 750,000; Full time

Benefits offered by this job

Competitive salary

Great team

Progressive learning

Job summary

GREYTIP SOFTWARE PRIVATE LIMITED invites an experienced customer support specialist to join our payroll domain team in Bengaluru. You will assist clients by phone, email or remote tools, helping them derive maximum value from the greytHR application.

Applicants should have 2+ years in payroll support, strong English communication, and familiarity with Indian payroll statutory compliance. Prior experience with GreytHR and Zendesk is a plus.

Qualifications

• 2+ years experience in a customer support role in payroll
• Domain knowledge in Indian Payroll is mandatory
• Thorough knowledge of Indian Payroll statutory compliance will be an advantage
• Highly Customer Focused with ability to listen and engage customers to achieve desired outcome
• Excellent verbal and written English communication skills

Responsibilities

• Support clients on phone, email or remote support tools in using and deriving maximum value from the application
• Acquire and maintain a comprehensive understanding of greytHR in terms of usage, configuration, implementation and value
• Proactively build strong customer relationships
• Understand client requirements, configure the greytHR application to address these requirements, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner
• Solutionize either through configurations or workarounds to address client specific requirements
• Develop competence in the use of all the information systems used in implementation of the application
• Tools experience if any: Experience in GreytHR & Zendesk

Skills

Customer focus

Communication skills

English proficiency

Education

Any Graduate

Tools

GreytHR

Zendesk

Job description

Responsibilities:

• Support clients on phone, email or remote support tools in using and deriving maximum value from the application
• Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value
• Proactively build strong customer relationships
• Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner
• Solutionize either through configurations or workarounds to address client specific requirements Develop competence in the use of all the information systems used in implementation of the application
• Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process Tools experience if any: Experience in GreytHR & Zendesk

Qualification and Experience:

• Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with domestic clients
• Domain knowledge in Indian Payroll is mandatory
• Thorough knowledge of Indian Payroll statutory compliance will be an advantage
• Highly Customer Focused with ability to listen and engage customers to achieve desired outcome
• Excellent verbal and written English communication skills
• Excellent skills on effective telephone and email communication
• Apart from English, familiarity in either Hindi, & other language's would be added advantages

High degree of patience Benefits:

• Excellent Opportunity to be involved in high impact work and progressive learning environment.
• Great team members & energy filled work environment.
• Competitive salary. External Skills And Expertise