ES People & Payroll Specialist

BCforward; Hyderabad; On-site; INR 446,000 - 725,000; Full time

Job summary

BCforward in Hyderabad is seeking an HR Operations professional to manage payroll-related queries, data validation, and end-to-end payroll activities across APAC. You will collaborate with ADP and Workday HCM to ensure compliance and timely processing.

The role requires strong communication and confidentiality, with a focus on process improvements through AI-driven automation and case-management expertise. Join a dynamic shared services environment in India.

Qualifications

• Minimum 2 years of experience in HR operations, payroll, or shared services.
• Experience supporting APAC payroll, preferably India, Australia, and Singapore.
• Knowledge of payroll compliance, statutory deductions, and contributions such as PF, Superannuation, and CPF.
• Experience with end-to-end payroll coordination and third-party payroll vendors such as ADP.
• Exposure to Workday HCM or similar HRIS platforms.
• Experience using case management tools or employee support portals.
• Strong communication, problem-solving, and customer service skills.
• Ability to manage multiple priorities with attention to detail and confidentiality.
• Interest in AI tools, automation, and continuous process improvement.

Responsibilities

• Handle employee and manager queries related to payroll, benefits, leave, compensation, HR policies, and employee data.
• Manage employee requests through case management systems and ensure timely resolution.
• Coordinate with third-party payroll vendors such as ADP for accurate and timely payroll processing.
• Validate employee data changes and support end-to-end payroll activities.
• Maintain and update HR knowledge articles and employee self-service documentation.
• Support Workday HCM or similar HRIS processes.
• Assist with payroll audits, statutory compliance, and year-end activities.
• Participate in UAT, HR system enhancements, and AI-driven process improvement initiatives.
• Maintain strict confidentiality while handling sensitive employee information.

Skills

Payroll queries handling

APAC payroll support

Workday HCM

Case management

Confidentiality

ADP

Data accuracy

AI-driven automation

Tools

Workday HCM

ADP

Case management systems

Job description

Key Responsibilities

• Handle employee and manager queries related to payroll, benefits, leave, compensation, HR policies, and employee data.
• Manage employee requests through case management systems and ensure timely resolution.
• Coordinate with third-party payroll vendors such as ADP for accurate and timely payroll processing.
• Validate employee data changes and support end-to-end payroll activities.
• Maintain and update HR knowledge articles and employee self-service documentation.
• Support Workday HCM or similar HRIS processes.
• Assist with payroll audits, statutory compliance, and year-end activities.
• Participate in UAT, HR system enhancements, and AI-driven process improvement initiatives.
• Maintain strict confidentiality while handling sensitive employee information.

Mandatory Skills & Requirements

• Minimum 2 years of experience in HR operations, payroll, or shared services.
• Experience supporting APAC payroll, preferably India, Australia, and Singapore.
• Knowledge of payroll compliance, statutory deductions, and contributions such as PF, Superannuation, and CPF.
• Experience with end-to-end payroll coordination and third-party payroll vendors such as ADP.
• Exposure to Workday HCM or similar HRIS platforms.
• Experience using case management tools or employee support portals.
• Strong communication, problem-solving, and customer service skills.
• Ability to manage multiple priorities with attention to detail and confidentiality.
• Interest in AI tools, automation, and continuous process improvement.

Preferred: Experience in a multinational HR shared services environment supporting employees across multiple APAC countries.