Payments Processing Analyst, NCT

Deutsche Bank AG; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Leave policy

Parental leaves

Certification sponsorship

Employee assistance program

Hospitalization insurance

Life insurance

Health screening

Job summary

Deutsche Bank AG in Bengaluru, India, is seeking a Payments Processing Analyst, NCT, to handle accurate and timely processing of all payment types, including cash-related transactions, with an emphasis on compliance with SLAs and risk controls. You will support day-to-day operations, coordinate with front office and sending locations, train new recruits, and help implement process improvements.

The role requires knowledge of SWIFT, payment flows, and regulatory requirements, with a graduation in

Qualifications

• Clear understanding of payments flow.
• Well versed with SWIFT.
• Knowledge of risk and regulatory requirements.
• Experience in payments, SWIFT back-office operations, and operations risk.
• Minimum graduation in any stream.

Responsibilities

• Process items adhering to procedures and cut-off times.
• Assist the team in day-to-day operations and liaise with sending location.
• Escalate issues to supervisors as per escalation procedure.
• Maintain training records and MIS.
• Carry out EOD functions and ensure compliance with procedures.

Skills

Payments flow

SWIFT

Risk & Regulation

Payments operations

Education

Bachelor's degree in any stream

Tools

SWIFT Back Office

Job description

Job Title- Payments Processing Analyst, NCT

Role Description

• The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Bank’s internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders.
• The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients.
• The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

Processing Standards

• Process items adhering to procedures and cut-off times.
• Assist the team in the day to day operations. Liaise with the sending location in case of any clarification.
• Communicate to the team all process related clarifications received from the sending location.
• Collate data regarding process issues and communicate the same to the Manager.
• Carry out all the EOD functions as per checklists and maintain the relevant records.
• Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager.
• Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager.
• Ensure training of new recruits as per the Training Module.
• To ensure proper backups are created within the department
• Escalate issues to supervisors and managers as per the escalation procedure.
• Keep Team Manager advised of the exceptional occurrences, to enable appropriate action..
• Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations
• To elevate any process related ambiguities to their respective supervisors or manager for clarification

Compliance

• To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development

Business Opportunities

• To achieve the Job objectives set within the timelines agreed.
• Contribution to innovation.
• Contribute ideas with the objective of achieving excellence in service quality.
• Carry out the monthly departmental self-assessments, based on the checklists.
• Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions.

Additional Responsibilities

• Ensure all amendments and or updates to the KOP are made on the defined timelines.
• Ensure training of new recruits as per the Training Module.
• Carry out tests or quizzes to assess the trainees
• Maintain all relevant training records.
• Assist the manager in preparation of various team related MIS

Your skills and experience

• Clear understanding of Payments flow
• Well versed with SWIFT
• Risk and Regulatory
• Payments, SWIFT Back office operation, Operation Risk
• Minimum Graduation in any stream.

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.