Payment Lifecycle Manager - Vice President

JPMorgan Chase & Co.; Mumbai; On-site; INR 3,000,000 - 7,000,000; Full time

Job summary

JPMorganChase in Mumbai seeks a Payment Lifecycle Manager - Vice President to lead optimization and controls for Cash Asset Management. You will partner with senior stakeholders to drive strategic objectives, improve cycle times, and sustain performance through change and capability uplift.

You will influence across Operations, Change, and service owners, driving measurable outcomes while ensuring risk is managed with strong governance and auditability.

Qualifications

• Senior experience in operations, operational excellence or production management in a complex environment.
• Proven track record of process re-engineering with reduced manual touchpoints and improved cycle times.
• Ability to use data to isolate drivers and monitor performance on large datasets.

Responsibilities

• Lead data-driven process optimization across Cash Asset Management services; map current state and define target state.
• Own problem solving by prioritizing defects, leading sessions, removing blockers and driving closure.
• Standardize execution and controls with SOPs, control points, handoffs, and escalation paths.
• Improve capacity and workflow management with forecasting and queue management aligned to service catalog.
• Partner with Operations and Change teams to implement improvements with adoption and training.
• Deliver end-to-end initiatives with planning, reporting, and risk/dependency management.
• Coach teams on data-driven decision-making and continuous improvement practices.
• Provide concise reporting for senior stakeholders focusing on outcomes and risk.
• Challenge existing processes to drive value beyond current-state automation.

Skills

Senior operations experience

Operational excellence

Process improvement

Production management

Analytical thinking

Structured problem-solving

Stakeholder management

Control mindset

Cross-time zone collaboration

Lean/Six Sigma/Kaizen

Education

Bachelor's degree or equivalent

Tools

Tableau

Alteryx

Qlik

Power BI

Microsoft Excel

Job description

Payment Lifecycle Manager - Vice President

• Job Identification 210773764
• Job Category Payments Lifecycle
• Business Unit Commercial & Investment Bank
• Locations Nirlon Knowledge Park, Western Express Highway, Goregaon (East), Mumbai, IN-MH, 400063, IN
• Job Schedule Full time
• Job Shift Mid-Day

Job Description

Bring your expertise to a global operations utility where you will lead measurable improvements, build resilient controls, and grow your impact through senior stakeholder partnership.

As a Cash Asset Management Operations Optimisation Lead Vice President in Cash Asset Management, you will play a senior role combining strategic service enablement, stakeholder engagement, and operational optimisation leadership. You will partner closely with service leaders, Operations, and Change teams to deliver strategic objectives while ensuring the right cash is in the right place, at the right time, with maximum transparency. You will drive measurable outcomes by eliminating root causes, strengthening controls, and sustaining performance through adoption and capability uplift.

Job Responsibilities:

• Lead data-driven process optimization across Cash Asset Management services by mapping current state, identifying root causes, defining target state, and delivering measurable improvements in cycle time, exceptions, rework, and risk reduction
• Own operational problem solving by prioritizing high-impact defects and process breaks, leading working sessions, removing blockers, and driving closure through verified stabilization
• Standardize execution and controls by defining standard operating procedures, control points, handoffs, and escalation paths to ensure adherence and auditability
• Improve capacity and workflow management by implementing forecasting, demand and capacity views, and queue management practices aligned to the service catalog
• Partner with Operations and Change teams to implement improvements with minimal disruption and ensure adoption, training, and sustained performance after change
• Deliver initiatives end-to-end by scoping, planning, delivering, reporting, and escalating risks and dependencies while measuring benefits realized, not only delivery completion
• Coach and upskill teams on data-driven decision-making and continuous improvement practices, including problem statements, root cause analysis, and experiment design
• Provide concise, decision-oriented reporting for senior stakeholders focused on outcomes, operational health, and risk
• Challenge existing ways of working by changing processes intentionally rather than automating current-state steps as-is

Required qualifications, skills, and capabilities:

• Demonstrated senior experience in operations, operational excellence, process improvement, or production management in a complex environment
• Proven track record delivering process re-engineering outcomes, including reduced manual touchpoints, reduced breaks, improved cycle time, and strengthened controls
• Strong analytical skills with ability to use data to isolate drivers, size opportunities, and monitor performance using large datasets and operational metrics
• Structured problem-solving and execution discipline, including running working groups, driving actions, managing risks, and closing work to completion
• Strong stakeholder management skills with ability to influence across Operations, service owners, and Change while staying grounded in operational realities
• Control mindset with understanding of risk, escalation, and sustainable process design including documentation, audit trail, and governance
• Experience working effectively across global teams and time zones

Preferred qualifications, skills, and capabilities:

• Domain exposure to payments, cash management, treasury operations, asset servicing, or finance operations
• Hands-on experience with continuous improvement methods such as Lean, Six Sigma, or Kaizen and workflow optimization
• Familiarity with analytics and reporting tools such as Tableau, Alteryx, Qlik, or Power BI, and strong Microsoft Excel skills
• Experience implementing metrics frameworks such as key performance indicators and key risk indicators, and service management routines

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.