Payment Lifecycle Associate I

JPMorgan Chase & Co.; Mumbai; On-site; INR 700,000 - 1,200,000; Full time

Job summary

JPMorganChase is seeking a Payment Lifecycle Associate I within Payments Operations to enhance our payments framework, streamline processes, and implement new technologies.

You will analyze end-to-end lifecycle, develop dashboards, and collaborate with Operations, Product, Risk/Controls, and Tech to ensure secure, efficient fund transfers. Strong data visualization, PowerPoint storytelling, and project management are essential to deliver insights for executive reviews.

Qualifications

• Bachelor’s degree in Business, Finance, Operations, or related field.
• Minimum 2 years of experience in project management, or operations.
• Strong business acumen and understanding of payments, treasury services, and cash operations.
• Excellent organizational, communication, and stakeholder management skills.
• Proficiency in project management tools and presentation software.
• Hands-on experience with data visualization for dashboards.

Responsibilities

• Analyze end-to-end payments lifecycle performance to identify trends and opportunities for operational improvement.
• Produce recurring and ad hoc reporting packs and presentations for senior stakeholders.
• Build and maintain scorecards and KPIs for service quality, efficiency, and risk indicators.
• Source, cleanse, reconcile, and blend data; create repeatable workflows to improve reporting accuracy.
• Develop dashboards and visualizations to enable self-serve insights and executive-level monitoring.
• Partner with Operations, Product, Risk/Controls, and Technology stakeholders to clarify data definitions and align on performance interpretation.
• Prepare high-quality PowerPoint materials for operating reviews and leadership readouts.
• Manage work deliverables with strong project management discipline, including prioritization and risk tracking.

Skills

Payments operations

Data analysis

PowerPoint

Stakeholder management

Automation

Cybersecurity awareness

AI/ML knowledge

Education

Bachelor’s degree

Tools

Power BI

Excel

Tableau

Job description

• Business Unit Commercial & Investment Bank
• Posting Date 09/11/2026, 05:45 AM
• Locations Nirlon Knowledge Park, Western Express Highway, Goregaon (East), Mumbai, IN-MH, 400063, IN
• Apply Before 09/15/2026, 04:00 AM
• Job Schedule Full time
• Job Shift Day

Job Description

Join a team shaping the future of digital payments and drive your professional growth. Unlock your potential and make a meaningful impact in a fast-paced and innovative environment.

As a Payment Lifecycle Associate I within Payments Operations, you will enhance our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions, while managing payment processing across various products to ensure smooth fund transfers and reconcile purchase and sales options, futures, or securities. Leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness, you will ensure the security and efficiency of our payment lifecycle. Your ability to manage stakeholders, influence decisions, and handle conflicts will drive mutually beneficial outcomes, while your strategic planning skills will guide our direction and resource allocation decisions. Additionally, your proficiency in AI/ML will be utilized to solve complex problems and enhance processes, applying your knowledge in market product and process improvement to optimize our operations.

Job responsibilities

• Analyze end-to-end payments lifecycle performance (e.g., volumes, exceptions, rejects/returns, STP rates, aging/backlogs) to identify trends, root causes, and opportunities for operational improvement.
• Produce recurring and ad hoc reporting packs, presentations for senior stakeholders, translating complex operational data into clear insights, narratives, and recommendations.
• Build and maintain scorecards/KPIs and performance monitoring routines to measure service quality, efficiency, and risk indicators.
• Use skills and systems to source, cleanse, reconcile, and blend data; create repeatable workflows to improve accuracy, timeliness, and consistency of reporting.
• Develop and maintain dashboards and visualizations in standard tools to enable self-serve insights and executive-level monitoring.
• Partner with Operations, Product, Risk/Controls, and Technology stakeholders to clarify data definitions, resolve data quality gaps, and align on performance interpretation (without driving system changes).
• Prepare high-quality PowerPoint materials for operating reviews and leadership readouts, including concise commentary, visuals, and decision-ready takeaways.
• Manage work deliverables with strong project management discipline, including prioritization, timelines, stakeholder alignment, meeting coordination, action tracking, and proactive risk/issue/dependency management.

Required Qualifications, Skills and Capabilities:

• Bachelor’s degree in Business, Finance, Operations, Project Management, or related field.
• Minimum 2 years of experience in project management, or operations
• Strong business acumen and understanding of payments, treasury services, and cash operations.
• Technologically savvy
• Excellent organizational, communication, and stakeholder management skills.
• Proficiency in project management tools and presentation software.
• Collaborative, energetic, and results-oriented team leader.
• Data analysis skills: trend analysis, root-cause analysis, and ability to convert ambiguous questions into measurable metrics.
• High proficiency in PowerPoint with strong executive storytelling (clear narrative, clean visuals, and decision-focused summaries).
• Hands-on experience with data visualization tools to build intuitive dashboards and performance monitoring views.

Preferred Qualifications, Skills and Capabilities:

• Project management skills for managing multiple deliverables: prioritization, timelines, meeting facilitation, and action/risk/issue tracking would be an added advantage
• Experience in project management or operations within financial services or payments.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.