Payment Lifecycle Manager - Vice President

JPMorganChase; Mumbai; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

JPMorganChase in Mumbai, India, seeks an Operations Manager in Payments Processing Operations to lead day-to-day clearing and servicing, ensuring control, quality, and timeliness. You will translate metrics into priorities, coach the team to meet financial goals and service expectations, and partner with regional stakeholders to drive consistency and improvement.

The role requires 13+ years in a financial institution, strong leadership of 15+ staff, and deep knowledge of international payment

Qualifications

• 13+ years of experience within a financial institution.
• Proven people leadership with teams of 15+ employees.
• Strong working knowledge of international payment processing operations and risk controls.

Responsibilities

• Deliver client deliverables with high timeliness and accuracy.
• Manage daily transaction processing, client service activities, and database/control routines.
• Drive a continuous improvement culture focused on measurable productivity and quality outcomes.
• Review processes and performance regularly to improve competency and performance ratings.
• Document procedures and ensure new processes are captured and maintained.
• Lead multiple projects simultaneously, ensuring accountable execution and clear status reporting.
• Define department strategy and goals aligned to broader organizational direction.
• Partner with senior managers to assess technology, resource, and process needs.
• Identify process gaps and recommend practical, control-minded solutions.
• Develop a team that adapts quickly to dynamic organizational and operational change.
• Own performance management and talent review processes for the organization.

Skills

People leadership

Global operations

Risk management

SWIFT knowledge

ISO standards

Job description

Job Description

Join a global operations organization that keeps international payments moving with speed, accuracy, and strong risk discipline. You'll lead a high-performing team in a fast-paced 24x5/7 environment where service excellence and control rigor are equally critical. This role offers broad exposure across regions and partners, with direct impact on client outcomes and business results.

Job Description

Join a global operations organization that keeps international payments moving with speed, accuracy, and strong risk discipline. You'll lead a high-performing team in a fast-paced 24x5/7 environment where service excellence and control rigor are equally critical. This role offers broad exposure across regions and partners, with direct impact on client outcomes and business results.

Job Summary

As an Operations Manager within Payments Processing Operations, you lead day-to-day clearing and servicing operations while ensuring consistent control, quality, and timeliness. You translate key metrics and risk drivers into clear priorities, coaching the team to meet line-of-business financial goals and service expectations. You partner globally with regional stakeholders to drive operational consistency, capacity planning, and continuous improvement.

Job Responsibilities

• Deliver client deliverables with high timeliness and accuracy.
• Manage daily transaction processing, client service activities, and database/control routines.
• Drive a continuous improvement culture focused on measurable productivity and quality outcomes.
• Review processes and performance regularly to improve competency and performance ratings.
• Document procedures and ensure new processes are captured and maintained.
• Lead multiple projects simultaneously, ensuring accountable execution and clear status reporting.
• Define department strategy and goals aligned to broader organizational direction.
• Partner with senior managers to assess technology, resource, and process needs.
• Identify process gaps and recommend practical, control-minded solutions.
• Develop a team that adapts quickly to dynamic organizational and operational change.
• Own performance management and talent review processes for the organization.

Required Qualifications, Capabilities And Skills

• Bring 13+ years of experience within a financial institution.
• Demonstrate proven people leadership, including managing teams of 15+ employees.
• Apply strong working knowledge of international payment processing operations.
• Utilize expert knowledge of SWIFT, ISO standards, and international payment conventions and practices.
• Exhibit strong business acumen and commercial market awareness.
• Build effective relationships across functions, senior stakeholders, and global regional partners.
• Take ownership of issues with proactive problem-solving, appropriate escalation, and disciplined follow-through.

Preferred Qualifications, Capabilities And Skills

• Lead operations in a 24x5/7 or time-zone distributed service environment.
• Implement metric-driven operating rhythms and controls to improve productivity and quality.
• Drive change management across teams through clear communication and coaching.
• Manage budgeting, staffing models, and capacity planning in a high-volume operation.
• Coordinate cross-regional process standardization and control alignment.
• Strengthen stakeholder experience by handling complex client escalations with strong judgment.
• Champion risk awareness by embedding controls and operational discipline into daily execution

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.