Payment Lifecycle Manager - Vice President

Fairygodboss; Mumbai; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

JPMorganChase in Mumbai seeks a senior leader to steer payments operations and strategic market-entry initiatives, ensuring regulatory alignment and operational readiness across global and local frameworks. You will drive automation, enhance client outcomes, and manage risk—leading cross-functional teams toward ambitious expansion goals.

The role emphasizes data-driven decisions, stakeholder collaboration, and robust governance to sustain performance and compliance while boosting efficiency and

Qualifications

• 7+ years in payments operations leadership or management.
• Advanced knowledge of global payment processing, regulations, and systems.
• Experience implementing automation technologies in payments processing.
• Strong data analysis skills for senior leadership insights.

Responsibilities

• Lead strategic market-entry/expansion programs ensuring regulatory alignment and operational readiness.
• Partner with cross-functional teams to deliver expansion initiatives in line with strategy and regulations.
• Provide concise program updates to senior leadership with insights, risks, and recommendations.
• Build and maintain senior stakeholder partnerships to enable market expansion and collaboration.
• Track effectiveness of expansion strategies and adjust plans to deliver outcomes.
• Own end-to-end payments operations across lifecycle including daily performance and service quality.
• Embed risk, control, and compliance standards in execution; elevate emerging issues.
• Translate client needs into operational improvements using AI/automation for efficiency and compliance.
• Drive initiatives to enhance processing and client experience including cybersecurity and anti-fraud controls.
• Communicate business updates to internal stakeholders and external clients per policies.

Skills

Payments operations

Regulatory compliance

Automation/AI

Data analysis

Stakeholder management

Cybersecurity controls

Diversity & inclusion

Tools

Tableau

Alteryx

Machine learning

ISO/SWIFT knowledge

Job description

Make your mark leading payments operations and market expansion-driving strategy, controls, and automation to deliver safer, better client outcomes.

Job Responsibilities

• Lead strategic market-entry/expansion programs, ensuring regulatory alignment and operational readiness.
• Partner with cross-functional teams to deliver expansion initiatives in line with long-term strategy and local/global regulations.
• Provide concise program updates to senior leadership, with clear insights, risks, and recommendations.
• Build and maintain senior stakeholder partnerships to enable market expansion and strategic collaboration.
• Track effectiveness of expansion strategies, course-correcting plans to deliver targeted outcomes.
• Own end-to-end payments operations across the lifecycle-daily performance, objectives, escalations, and service quality.
• Embed strong risk, control, and compliance standards in execution; actively identify and elevate emerging issues.
• Leverage deep payments/product knowledge to translate client needs into operational improvements, using AI/automation for efficiency and compliance.
• Drive initiatives to enhance processing and client experience, including process optimization, cybersecurity, and anti-fraud controls.
• Execute operational strategy and communicate business updates to key internal stakeholders and external clients, adhering to policies and guidelines.
• Strengthen the operating model and talent: governance/PMO methodology, SOP/control documentation, and an inclusive culture through coaching and development.

Required qualifications, skills, and capabilities

• 7+ years of experience in payments operations leadership or management, with a track record leading high-performing teams to achieve business priorities and objectives.
• Advanced knowledge of global payment processing operations, market products, systems architecture, and industry regulations to support operational efficiency, change management, and transformation.
• Demonstrated ability to plan and execute strategy, including implementing automation technologies to optimize payments processing across global and cross-functional teams.
• Strong data analysis skills, with the ability to interpret and communicate insights to inform senior stakeholder decision-making in fast-paced environments.
• Strong stakeholder management and collaboration skills across cross-functional teams, with experience managing projects, solving problems, and driving continuous improvement.
• Understanding of cybersecurity controls and anti-fraud strategies, with a track record enhancing customer experience while protecting information and systems.
• Demonstrated commitment to Diversity, Inclusion & Opportunity through inclusive leadership and talent development practices.

Preferred qualifications, skills, and capabilities

• Knowledge of ISO and SWIFT message processing or management.
• Experience delivering project management within complex, cross-functional programs.
• Experience using automation and analytics tools such as Tableau, Alteryx, or machine learning.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.