Patient Relation Executive

Family Health Plan (FHPL); Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Family Health Plan (FHPL) Bengaluru seeks a proactive patient support specialist to guide patients through their hospital journey, ensuring a smooth end-to-end experience with cashless processing. You will travel between city hospital locations, coordinate with the cashless team to expedite authorizations and discharges, and follow up to minimize delays.

Explain deductions and charges clearly, build strong relationships with 56 major hospital providers in the city, and maintain a

Qualifications

• Excellent communication and interpersonal skills.
• Ability to coordinate with multiple stakeholders.
• Proactive and patient-centric approach.
• Willingness to travel within the city to multiple locations.

Responsibilities

• Greet patients and provide end-to-end support during their hospital journey.
• Assist with the cashless process and ensure a smooth experience.
• Travel between hospital locations within the city as needed.
• Coordinate with the cashless team to expedite authorizations and discharge.
• Follow up on pending authorizations to minimize delays.
• Explain deductions and charges clearly to patients.
• Build relationships with 56 major hospital providers in the city.
• Engage with hospital stakeholders for smoother coordination and faster resolutions.
• Coordinate between patient, hospital teams, and the cashless team.
• Maintain a patient-centric, empathetic service throughout the journey.

Skills

Communication

Coordination

Negotiation

Interpersonal skills

Empathy

Travel within city

Job description

Role & responsibilities

• Meet and greet patients and provide end-to-end support during their hospital journey.
• Handhold patients through the cashless process and ensure a smooth, hassle-free experience.
• Be available to travel/move between different hospital locations within the city based on patient admissions and service requirements.
• Coordinate closely with our cashless team to facilitate faster authorization and discharge.
• Proactively follow up on pending authorizations and other requirements to minimize delays.
• Explain any deductions, co-payments, or other applicable charges to patients clearly and help address their concerns.
• Build and maintain strong working relationships and rapport with 56 major branded healthcare providers/hospital groups in the respective city.
• Develop strong connect with key hospital stakeholders to ensure smoother coordination and faster resolution of patient-related issues.
• Ensure effective coordination between the patient, hospital/provider teams, and our internal cashless team.
• Maintain a patient-centric, empathetic, and service-oriented approach throughout the patient journey.

Preferred candidate profile

• Smart, presentable, confident, and highly proactive. Strong in communication, coordination, negotiation, and interpersonal skills. Patient-centric, empathetic, and capable of handling patients and their families sensitively.
• Comfortable travelling across the city and moving from one provider location to another based on patient admissions.
• Capable of building and maintaining strong relationships with hospital/provider teams.
• Good at influencing and convincing stakeholders while maintaining a professional approach.
• Persistent and proactive in following up with multiple stakeholders to expedite authorizations and discharges.
• Comfortable working independently within hospital premises.
• Focused on delivering a smooth, hassle-free, and faster cashless authorization and discharge experience for patients.
• Preferably Male.