Patient Service Executive

Family Health Plan (FHPL); Gurugram District; On-site; INR 500,000 - 800,000; Full time

Job summary

FHPL in Gurugram is seeking a patient-centric professional to guide patients through their hospital journey and cashless authorization process. You will travel across city locations to assist admissions and discharge, coordinating with hospital providers and our cashless team to minimize delays.

Ideal candidates are proactive, excellent communicators, and capable of building relationships with 56 major branded hospital groups in the city, ensuring a smooth, hassle-free patient experience.

Qualifications

• Smart, presentable, confident and highly proactive.
• Strong in communication, coordination, negotiation, and interpersonal skills.
• Comfortable travelling across the city to move between provider locations.
• Capable of building and maintaining relationships with hospital/provider teams.
• Focused on delivering fast cashless authorizations and discharges.

Responsibilities

• Meet and greet patients and provide end-to-end support during their hospital journey.
• Assist patients through the cashless process for a smooth experience.
• Travel between hospital locations within the city as needed.
• Coordinate with the cashless team for faster authorizations and discharge.
• Follow up on pending authorizations to minimize delays.
• Explain deductions, co-payments, or charges clearly to patients.
• Build relationships with 56 major branded healthcare providers in the city.
• Develop strong connects with hospital stakeholders to improve coordination.
• Ensure effective coordination among patient, hospital teams, and cashless team.
• Maintain a patient-centric, empathetic service orientation.

Skills

Communication

Coordination

Negotiation

Interpersonal skills

Stakeholder management

Job description

Role & responsibilities

• Meet and greet patients and provide end-to-end support during their hospital journey.
• Handhold patients through the cashless process and ensure a smooth, hassle-free experience.
• Be available to travel/move between different hospital locations within the city based on patient admissions and service requirements.
• Coordinate closely with our cashless team to facilitate faster authorization and discharge.
• Proactively follow up on pending authorizations and other requirements to minimize delays.
• Explain any deductions, co-payments, or other applicable charges to patients clearly and help address their concerns.
• Build and maintain strong working relationships and rapport with 56 major branded healthcare providers/hospital groups in the respective city.
• Develop strong connect with key hospital stakeholders to ensure smoother coordination and faster resolution of patient-related issues.
• Ensure effective coordination between the patient, hospital/provider teams, and our internal cashless team.
• Maintain a patient-centric, empathetic, and service-oriented approach throughout the patient journey.

Preferred candidate profile

• Smart, presentable, confident, and highly proactive. Strong in communication, coordination, negotiation, and interpersonal skills. Patient-centric, empathetic, and capable of handling patients and their families sensitively.
• Comfortable travelling across the city and moving from one provider location to another based on patient admissions.
• Capable of building and maintaining strong relationships with hospital/provider teams.
• Good at influencing and convincing stakeholders while maintaining a professional approach.
• Persistent and proactive in following up with multiple stakeholders to expedite authorizations and discharges.
• Comfortable working independently within hospital premises.
• Focused on delivering a smooth, hassle-free, and faster cashless authorization and discharge experience for patients.
• Preferably Male.