Patient Coordinator ( IP & OP)

MIOT International; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

MIOT International is seeking a hospital administration assistant to manage front-desk operations and patient flow in the OPD and wards. The role includes greeting patients, directing them to appropriate doctors, and coordinating investigations and appointments to ensure smooth patient care.

The incumbent will prepare OPD clinical summaries, manage discharge procedures, and handle reports from labs and imaging, updating ward staff as needed. A focus on accuracy and patient service is essential.

Responsibilities

• Answer phone calls from various departments and greet visitors at the nursing desk.
• Receive patients in OPD after registration and direct them to the doctors' rooms.
• Prepare clinical summaries of OPD visits and hand over to patients.
• Direct patients for investigations and future appointments.
• Coordinate discharge processes and ensure required letters/approvals for procedures.
• Receive reports from labs/imaging and file them in patient records for ward staff.

Job description

Main Job Tasks:-

• To attend all the phone calls from various departments, and out calls
• To greet the people at nursing desk, answer their enquiries.
• To receive the patient in the OPD after registration and direct to the doctors room.
• To prepare the clinical summary of the OPD visit and hand it over to the patient.
• To direct the patient for investigations and further appointments.
• To ensure that the insurance/ CGHS/ECHS or any other company patient is given the letter of request for approval for procedures or surgeries.
• To direct patients to the admission desk if they need admission.
• To direct the attendant's and visitors to patients' rooms after verification of pass.
• Only one attendant per patient will be allowed at a time.
• To receive all reports from lab, X-ray, CT, MRI, Nuclear Scan, Culture, Biopsy and other reports and file report to patient folder and update to ward staff about reports.
• To receive new admission, greet the patient and accompany the patient till allotted bed.
• To inform the ward staff about, new admission and inform the dietician.
• In case of cancelled surgery, coordinate with PRO, ward staff, dietician and attendant.
• If patient been shifted to theatre, coordinate with PRO to vacate the room.
• In case of company/insurance patients' in addition to the above a copy of original discharge summary should be given to Billing Department along with discharge advice.
• Prepare daily outstanding report of all patients' in their ward and inform to concern Doctor and PRO.
• Contact MRD for patients old records when required and after receiving handover to ward staff, and later return to MRD Department.
• To prepare discharge summary and after correction and doctors signature a copy of it should be kept in case sheet for MRD department and a copy of it should be kept ready for patient.
• Prepare and arrange patient transport information, transport mode (i.e. Ambulance, Car) if required to visit any other hospital and at time of discharge.
• Responsible for posting, filing and placing in binders all memos, procedure, minutes, etc. for nursing department.
• Provides assistance to physicians and staff to meet quality measures.
• Billing follow-ups until bill at cash counter, and update to attendants.
• In case of discharge order by ward doctor, to enter discharge advice in system , inform to Billing Department.
• Contributes to the cleanliness and orderliness of the ward.
• Send the patient record to MRD, after discharging the patient.
• In case of company/insurance patient no records should be given to patient. Only discharge summary and patients own old records should be given.
• In case of Kalaignar insurance patient confirm with Billing Department regarding clinical photograph.

At time of discharge:-

• Check and collect bill clearance slip given by cash counter.
• Collect all attendant and visitors pass and attach with bill clearance slip.
• Handover the discharge summary to patient with patient's folder.
• Handover old or other hospital records.
• In case of full cash payment all records can be given to patient only on request, with a request form duly signed by patient and attendant.
• While handing over of any records, receive signatures of patient or attendant with name and phone number.
• Arrange ayah or usher girls, wheel chair etc., to drop patient till reception.