Patient Command Centre- Manager

Sarvodaya Hospital; Faridabad District; Presencial; INR 446.000 - 781.000; Jornada completa

Descripción de la vacante

Sarvodaya Hospital in Faridabad seeks an Operations Manager to coordinate patient flow, oversee call operations, and drive service improvements. You will lead a team, collaborate with clinical and admin staff, and implement strategies to enhance patient satisfaction.

The role requires strong communication, leadership, and analytical skills, with the ability to adapt in a fast-paced hospital environment. On-site position with growth opportunities in operations.

Formación

• Experience leading patient-facing operations.
• Ability to manage teams and call operations.
• Understanding of hospital management principles.
• Excellent communication and leadership skills.
• Adaptability in a fast-paced environment.
• Strong analytical and decision-making abilities.

Responsabilidades

• Coordinate patients and ensure clear communication among patients, families, and care teams.
• Oversee call operations and maintain high-quality responses to inquiries.
• Develop strategies to improve service quality and patient satisfaction.
• Lead and guide a team to achieve excellent results.
• Collaborate with cross-functional teams to drive growth and improvements.
• Analyze data to identify improvement areas and optimize processes.

Conocimientos

Team Management

Patient Coordination

Healthcare Operations

Communication

Analytics

Educación

Graduate or Postgraduate

Descripción del empleo

Roles and Responsibility

• Manage patient coordination and ensure seamless communication between patients, families, and healthcare teams.
• Oversee call operations and maintain high-quality standards for timely and effective response to patient inquiries.
• Develop and implement strategies to enhance service quality and patient satisfaction.
• Lead and manage a team of professionals, providing guidance and support to achieve exceptional results.
• Collaborate with cross-functional teams to drive business growth and improvement initiatives.
• Analyze data and metrics to identify areas for improvement and optimize processes.

Job Requirements

• Any Graduate or Postgraduate degree from a recognized institution.
• Proven experience in managing teams and leading patient-facing operations.
• Strong knowledge of medical services and hospital management principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills with attention to detail.