Patient Care Specialist

Prime Health Cure; Uttar Pradesh; On-site; INR 180,000 - 240,000; Full time

Job summary

Prime Health Cure in Uttar Pradesh, India, seeks a Patient Care Specialist to guide patients through their treatment journey, explain procedures, coordinate appointments, and support admissions and discharge.

You will maintain patient records, track follow-ups, handle inquiries, and escalate clinical concerns to staff, while upholding a compassionate, professional presence to ensure a smooth, patient-centered experience.

Qualifications

• Strong communication skills to interact effectively with patients, families, and healthcare providers.
• Patient care and direct patient care skills to support individuals throughout their healthcare journey.
• Knowledge of Medical Terminology and basic Medicine concepts to understand and relay treatment information accurately.
• Organizational and time-management skills to coordinate appointments, documentation, and follow-up activities.
• Empathy, active listening, and problem-solving abilities to deliver compassionate, patient-centered support.
• Relevant education in nursing, allied health, or a healthcare-related field is preferred, along with prior experience in a hospital or clinical setting.
• Proficiency in local languages and English, and familiarity with electronic medical records or healthcare IT systems, is an advantage.

Skills

Communication

Patient care

Medical terminology

Time management

Empathy

Active listening

Problem solving

Education

Nursing or allied health degree

Tools

EMR systems

Job description

Company Description Prime Health Cure is a healthcare facilitation service focused on streamlining the patient journey and improving access to quality medical care. The organization connects patients with trusted hospitals and healthcare providers, coordinating treatment from initial consultation through post-treatment follow-up. A dedicated team manages referrals, appointments, admissions, and communication to reduce delays and enhance comfort. By offering personalized care navigation and support to patients and families, Prime Health Cure aims to improve health outcomes and create a more accessible, efficient, and patient-centered healthcare experience.

Role Description The Patient Care Specialist is a full-time, on-site role based in Uttar Pradesh, India. This role involves guiding patients through their treatment journey, including explaining procedures, coordinating appointments, and supporting admissions and discharge processes. The Patient Care Specialist will regularly communicate with patients, families, and healthcare providers to ensure clear understanding of treatment plans and timely access to care. Daily tasks include managing patient records, tracking follow-ups, answering patient inquiries, and escalating clinical concerns to appropriate medical staff. The role also includes maintaining a compassionate, professional presence, supporting informed decision-making, and contributing to a smooth, patient-centered experience.

Qualifications

• Candidates should possess strong Communication skills to interact effectively with patients, families, and healthcare providers.
• Candidates should possess Patient Care and Direct Patient Care skills to support individuals throughout their healthcare journey.
• Candidates should possess knowledge of Medical Terminology and basic Medicine concepts to understand and relay treatment information accurately.
• Candidates should possess organizational and time-management skills to coordinate appointments, documentation, and follow-up activities.
• Candidates should possess empathy, active listening, and problem-solving abilities to deliver compassionate, patient-centered support.
• Relevant education in nursing, allied health, or a healthcare-related field is preferred, along with prior experience in a hospital or clinical setting.
• Proficiency in local languages and English, and familiarity with electronic medical records or healthcare IT systems, is an advantage.