Patient Care Executive

Dr Agarwals Eye Hospital; Amritsar; On-site; INR 250,000 - 450,000; Full time

Job summary

Thind Eye Hospital in Amritsar seeks a Patient Care Executive to guide patients from arrival to exit, coordinating across registration, diagnostics, counseling, billing, and pharmacy. The ideal candidate communicates warmly in Punjabi, Hindi, and basic English, maintains confidentiality, and supports patient satisfaction in a busy hospital.

The role emphasizes empathy, teamwork, punctuality, and the ability to balance warmth with efficient coordination in a high-contact environment.

Qualifications

• Empathetic, observant, and calm under pressure.
• Able to communicate in Punjabi, Hindi and basic English.
• Good grooming, teamwork and punctuality.
• Experience in high-contact service settings is useful.
• Maintain confidentiality and follow safety procedures.

Responsibilities

• Help patients navigate Thind Eye Hospital from arrival to visit completion.
• Greet patients and guide them through registration, diagnostics, counseling, billing, and pharmacy.
• Monitor waiting areas and patient flow; provide timely updates.
• Answer non-clinical questions and escalate clinical concerns to professionals.
• Collect feedback, record compliments/complaints, and support service recovery.
• Assist with appointments, forms, consents, and wheelchair arrangements.
• Maintain confidentiality and safety procedures; document daily logs.

Skills

Empathy

Observant

Calm under pressure

Punjabi language

Hindi language

Basic English

Tools

Basic computer knowledge

Job description

• The Patient Care Executive will help patients and attendants navigate Thind Eye Hospital smoothly from arrival to completion of their visit
• The executive will greet patients, understand their immediate requirements, guide them between registration, optometry, diagnostics, consultation, counselling, billing, pharmacy and optical services and coordinate assistance for elderly, paediatric, visually impaired or otherwise vulnerable patients
• A key responsibility is monitoring waiting areas and patient flow, identifying delays or confusion and working with the relevant department to provide timely updates
• The candidate will communicate in a respectful and reassuring manner, answer non-clinical questions using approved information and direct clinical concerns to authorised professionals
• They will collect patient feedback, record compliments and complaints, support immediate service recovery where permitted and escalatesignificant issues to the supervisor
• The role may include appointment confirmation, follow‑up coordination, assistance with forms and consents, wheelchair support arrangements and communication with attendants
• The executive must maintain confidentiality, follow patient‑identification and safety procedures and never disclose or interpret clinical information beyond the assigned role
• Daily documentation may include patient-support logs, waiting‑time observations, complaint trackers and feedback summaries
• Candidates should beempathetic, observant, calm under pressure and able to communicate in Punjabi, Hindi and basic English
• Good grooming, teamwork, punctuality and basic computer knowledge are required
• Experience in a hospital, hotel, airline, retail or other high‑contact service setting will be useful
• The ideal candidate genuinely enjoys helping people and can balance warmth with efficient coordination, thereby improving patient satisfaction and supporting a respectful, organised and patient‑centred hospital environment