Patient Care Coordinator

Jobtailor; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Jobtailor in Mumbai seeks a dedicated coordinator to assist the patient support program team. You will liaise with stakeholders, maintain patient files, and ensure timely enrolment in accordance with defined workflows and timelines.

You will educate patients and accompany the team on visits to providers and sites to support program implementation. The role requires a medical or social work background with 0–1 year in healthcare or NGO settings.

Qualifications

• Degree or Diploma in medical, healthcare or social work field.
• 0–1 year of healthcare, scientific, or NGO experience is ideal.
• Experience in data monitoring and management is an advantage.
• Experience coordinating logistics/supply chain is an advantage.
• Experience in customer service management.

Responsibilities

• Assist line manager and program team by liaising with stakeholders.
• Maintain accurate patient files for timely submission.
• Ensure timely enrolment of eligible patients per workflow and timelines.
• Educate and coordinate with patients to streamline enrollment.
• Accompany team to visits to healthcare providers and sites.
• Ensure patients receive medications efficiently and without delay.
• Prepare and maintain reports on program performance and QA metrics.
• Maintain electronic records related to patient data and QA.
• Participate in required trainings including product, pharmacovigilance, and client trainings.
• Report adverse events or product complaints per SOPPs.
• Perform admin duties related to program operations and office support.
• Use Axios PMS exclusively for all program activities.
• Comply with laws, Axios policies, and SOPPs.

Skills

Customer service management

Education

Degree or Diploma in medical background or social work

Job description

Responsibilities

• Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.
• Maintain accurate, complete patient files, prepared for timely submission in line with project standards.
• Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.
• Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.
• Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.
• Ensure patients receive their medications efficiently and without delay.
• Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.
• Maintain and update electronic records related to patient data and quality assurance.
• Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.
• Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).
• Perform administrative duties related to program operations and general office support.
• Utilize Axios’ Patient Management System (PMS) exclusively for all program activities.
• Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.
• Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.
• Promote awareness of escalation protocols for any deviations or non-compliance issues.
• Support governance and operational monitoring activities across all Axios programs.
• Perform additional duties as assigned by your line manager.

Requirements

• A Degree or Diploma in any medical background or social work is ideal.
• 0-1 year of working experience in a healthcare or scientific field or NGO is ideal.
• Experience in data monitoring and management is an advantage, though not required.
• Experience coordinating and handling logistics/supply chain is an advantage, though not required.
• Experience in customer service management.