Patient Care Coordinator - Ahmedabad

Axios International; Ahmedabad District; Hybrid; INR 350,000 - 520,000; Full time

Job summary

Axios International is seeking a Patient Care Coordinator in Ahmedabad to support and manage patient support programs. You will liaise with stakeholders, ensure accurate patient records, and facilitate enrolment and medication delivery while upholding quality standards.

The role requires a medical or social work background with 2 years in healthcare or NGO settings, fluent English, and at least two local languages. Travel to client sites is expected as part of the job.

Qualifications

• Bachelor’s degree or equivalent in a medical field or social work.
• Minimum 2 years’ experience in healthcare, NGO, or scientific settings.
• Strong patient-care experience is essential.
• Fluent in English and at least two local languages.

Responsibilities

• Support and liaise with program teams to manage Patient Support Programs.
• Maintain accurate patient files and prepare submissions per project standards.
• Ensure timely enrolment of eligible patients per workflow and timelines.
• Educate and coordinate with patients to facilitate enrolment processes.
• Accompany team on visits to healthcare providers, pharmacies, or support sites.
• Ensure patients receive medications efficiently and on time.
• Prepare regular reports on program performance and QA metrics.
• Maintain electronic patient data and QA records.
• Complete required training including pharmacovigilance and SOPs.

Skills

Patient care

Fluent English

Local language skills

Data monitoring

Logistics coordination

Education

Degree in medical field or social work

2 years healthcare/ NGO experience

Job description

Position: Patient Care Coordinator - Ahmedabad

Position Purpose

The Patient Care Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey.

The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patients experience convenient and compliant.
At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve.

Duties and Responsibilities

• Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.
• Maintain accurate, complete patient files, prepared for timely submission in line with project standards.
• Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.
• Educate and coordinate with patients to facilitate a seamless enrolment process aligned with program procedures.
• Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.
• Ensure patients receive their medications efficiently and without delay.
• Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.
• Maintain and update electronic records related to patient data and quality assurance.
• Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.
  Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).
• Perform administrative duties related to program operations and general office support.
• Utilize Axios Patient Management System (PMS) exclusively for all program activities.
• Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.
• Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.
• Promote awareness of escalation protocols for any deviations or non-compliance issues.
• Support governance and operational monitoring activities across all Axios programs.
• Perform additional duties as assigned by your line manager

Educational Background and Experience

• A Degree in any medical background or social work is essential
• 2 years of working experience in a healthcare or scientific field or NGO is essential

• Strong Experience in Patient Care is Essential
• Fluency in English and 2 local languages is Essential
• Experience in data monitoring and management is desirable.
• Experience coordinating and handling logistics/supply chain is desirable.

Job Circumstances

• The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.
• Flexibility in ability to travel as well as working hours is essential