Patient Care Coordinator (Mumbai)

Axios International; Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

Axios International in Mumbai seeks a Patient Care Coordinator to support and manage Patient Support Programs, ensuring timely, compassionate patient assistance throughout the treatment journey.

The role involves coordinating with stakeholders, maintaining patient files, enrolling eligible patients, educating patients, and ensuring timely medication delivery, with regular performance reporting and adherence to SOPs.

Qualifications

• Degree or diploma in a medical background or social work is ideal.
• 0–1 year of working experience in healthcare, scientific field, or NGO is ideal.
• Experience in data monitoring and management is an advantage.
• Experience coordinating and handling logistics/supply chain is an advantage.
• Experience in customer service management.

Responsibilities

• Assist the line manager and program team in managing Patient Support Programs by liaising with stakeholders.
• Maintain accurate patient files prepared for timely submission per project standards.
• Ensure timely enrolment of eligible patients per workflow and program timelines.
• Educate and coordinate with patients to facilitate enrollment per procedures.
• Accompany team members on visits to healthcare providers, pharmacies, or patient sites.
• Ensure patients receive medications efficiently and without delay.
• Prepare and maintain regular reports on program performance with QA metrics.
• Maintain and update electronic patient data records and QA documentation.
• Participate in required trainings including pharmacovigilance and client mandated trainings.
• Report adverse events or product complaints per client requirements and SOPPs.
• Perform administrative duties related to program operations and office support.
• Use Axios PMS for all program activities.
• Understand and apply international standards and Axios policies and procedures.
• Promote awareness of escalation protocols for deviations or non‑compliance.
• Support governance and operational monitoring across Axios programs.
• Perform additional duties as assigned by the line manager.

Skills

Job knowledge

Quality awareness

Adaptability

Dependability

Teamwork

Education

Medical or social work degree or diploma

Job description

Patient Care Coordinator – Mumbai

The Patient Care Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. The coordinator serves as a trusted advocate and caring voice, ensuring no patient is left alone on their support journey. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, and education to the patient journey. Whether in the field or the office, every action is taken to make each patient’s experience convenient and compliant. At its core, this role is about removing barriers to care and expanding access strategies globally, so patients can receive and maximize the medical benefits and support they deserve.

Responsibilities

• Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.
• Maintain accurate, complete patient files, prepared for timely submission in line with project standards.
• Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.
• Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.
• Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.
• Ensure patients receive their medications efficiently and without delay.
• Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.
• Maintain and update electronic records related to patient data and quality assurance.
• Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.
• Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).
• Perform administrative duties related to program operations and general office support.
• Utilize Axios’ Patient Management System (PMS) exclusively for all program activities.
• Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.
• Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.
• Promote awareness of escalation protocols for any deviations or non‑compliance issues.
• Support governance and operational monitoring activities across all Axios programs.
• Perform additional duties as assigned by your line manager.

Relationships

Work closely with the Line Manager and the assigned program team, the related divisions of Axios, maintain ongoing and frequent communication with Axios staff, and collaborate with external partners.

Competencies

• Application of job knowledge.
• Concern for order and quality.
• Adaptability and flexibility.
• Dependability.
• Teamwork.

Educational Background and Experience

• A degree or diploma in any medical background or social work is ideal.
• 0–1 year of working experience in a healthcare or scientific field or NGO is ideal.
• Experience in data monitoring and management is an advantage, though not required.
• Experience coordinating and handling logistics/supply chain is an advantage, though not required.
• Experience in customer service management.

Job Circumstances

• The position is based in our regional office and may entail frequent travel to clients and partners outside the designated region.
• Flexibility in travel and working hours is essential.