Patient Care Coordinator

Jobtailor; Ahmedabad District; On-site; INR 250,000 - 400,000; Full time

Job summary

Jobtailor in Ahmedabad is seeking a dedicated Patient Support Program Assistant to help manage programs, liaise with stakeholders, enroll patients, and support healthcare partners. The role emphasizes accurate record-keeping, timely submission, and cross-functional collaboration.

You will maintain electronic patient data, prepare performance reports, and complete required pharmacovigilance training while adhering to Axios standards and applicable laws. Occasional travel may be required.

Qualifications

• A degree or diploma in any medical background or social work is ideal.
• 0-1 year of experience in a healthcare, scientific, or NGO field is ideal.
• Experience in data monitoring and management is advantageous but not required.
• Experience coordinating and handling logistics or supply chain is advantageous but not required.
• Experience in customer service management.
• Ability to travel frequently to clients and partners, potentially outside the designated region.
• Flexibility regarding travel and working hours.
• Understanding and consistent application of international standards, Axios policies, and procedures.
• Compliance with applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.

Responsibilities

• Assist the line manager and assigned program team in managing Patient Support Programs by liaising with key stakeholders
• Maintain accurate and complete patient files for timely submission
• Enrol eligible patients according to defined workflows and timelines
• Educate and coordinate with patients to facilitate seamless enrolment
• Accompany team members on visits to healthcare providers, pharmacies, or patient support sites
• Ensure patients receive medications efficiently and without delay
• Prepare and maintain reports on program performance, patient numbers, services provided, and quality assurance metrics
• Maintain and update electronic patient data and quality assurance records
• Complete required product, pharmacovigilance, client-provided, and Axios-mandated training
• Report adverse events and product complaints according to client requirements and Axios SOPPs
• Perform administrative and general office support duties
• Use Axios' Patient Management System exclusively for program activities
• Apply international standards and relevant Axios policies and procedures
• Comply with applicable laws, regulations, Axios Code of Conduct, and internal SOPPs
• Promote escalation protocols for deviations or non-compliance
• Support governance and operational monitoring activities across Axios programs
• Perform additional duties assigned by the line manager
• Work closely with the line manager, assigned program team, related Axios divisions, Axios staff, and external partners

Skills

Patient Enrollment

Data Management

Quality Assurance Metrics

Pharmacovigilance Training

Logistics Coordination

Customer Service Management

Travel readiness

Communication

Team Collaboration

Education

Medical background or social work diploma/degree

Tools

Axios Patient Management System

Job description

• Assist the line manager and assigned program team in managing Patient Support Programs by liaising with key stakeholders
• Maintain accurate and complete patient files for timely submission
• Enrol eligible patients according to defined workflows and timelines
• Educate and coordinate with patients to facilitate seamless enrolment
• Accompany team members on visits to healthcare providers, pharmacies, or patient support sites
• Ensure patients receive medications efficiently and without delay
• Prepare and maintain reports on program performance, patient numbers, services provided, and quality assurance metrics
• Maintain and update electronic patient data and quality assurance records
• Complete required product, pharmacovigilance, client-provided, and Axios-mandated training
• Report adverse events and product complaints according to client requirements and Axios SOPPs
• Perform administrative and general office support duties
• Use Axios' Patient Management System exclusively for program activities
• Apply international standards and relevant Axios policies and procedures
• Comply with applicable laws, regulations, Axios Code of Conduct, and internal SOPPs
• Promote escalation protocols for deviations or non-compliance
• Support governance and operational monitoring activities across Axios programs
• Perform additional duties assigned by the line manager
• Work closely with the line manager, assigned program team, related Axios divisions, Axios staff, and external partners

Requirements

• A degree or diploma in any medical background or social work is ideal
• 0-1 year of experience in a healthcare, scientific, or NGO field is ideal
• Experience in data monitoring and management is advantageous but not required
• Experience coordinating and handling logistics or supply chain is advantageous but not required
• Experience in customer service management
• Ability to travel frequently to clients and partners, potentially outside the designated region
• Flexibility regarding travel and working hours
• Ability to complete product training, pharmacovigilance training, and other required training
• Understanding and consistent application of international standards, Axios policies, and procedures
• Compliance with applicable laws, regulations, Axios Code of Conduct, and internal SOPPs

Core Competencies

Demonstrates strong capabilities in patient support program management, including patient enrollment, data monitoring, and compliance with international standards and regulations. Proficient in using patient management systems and maintaining accurate patient records while ensuring quality assurance.

Highest-signal resume keywords

• Patient Support Program Management
• Data Monitoring and Management
• Customer Service Management
• Compliance with Regulations
• Patient Management System

ATS Optimization Keywords

Hard Skills

• Patient Enrollment
• Data Management
• Quality Assurance Metrics
• Pharmacovigilance Training
• Logistics Coordination

Soft Skills

• Communication
• Flexibility
• Team Collaboration

Certifications & Qualifications

• Product Training
• Pharmacovigilance Training

Industry Keywords

• Healthcare
• NGO
• Patient Support Programs
• Compliance
• International Standards

Tools & Technologies

• Axios Patient Management System