Patient Care Coordinator

Needs Ayurveda Private Limited; Agartala; On-site; INR 240,000 - 360,000; Full time

Job summary

Needs Ayurveda Private Limited is seeking a patient care coordinator to manage appointments, greet patients, and verify medical histories, ensuring timely access to services.

You will coordinate referrals, communicate with providers, and maintain confidentiality while using EMR systems, contributing to quality patient care at our facility in Agartala. This role requires empathy, organization, and teamwork to support a smooth patient journey.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Empathy and compassion in patient interactions.
• Proficiency in healthcare management software and EMR systems.
• Ability to work collaboratively in a team-oriented environment.
• Strong problem-solving skills to address patient concerns.

Responsibilities

• Manage patient appointments and schedules to ensure timely access to healthcare services.
• Greet and assist patients upon arrival, creating a welcoming environment.
• Collect and verify patient information and medical history for accurate record-keeping.
• Communicate effectively with healthcare providers and other staff members to address patient needs.
• Provide information to patients about treatment plans, procedures, and healthcare policies.
• Coordinate referrals and follow-up appointments as required.
• Handle patient inquiries and concerns with empathy and professionalism.
• Maintain and update patient records while ensuring confidentiality and compliance with healthcare regulations.
• Assist with insurance verification and billing processes as needed.
• Participate in quality improvement initiatives to enhance patient care services.

Skills

Communication

Organizational skills

Empathy

Teamwork

Problem solving

Tools

EMR software

Healthcare management software

Job description

Job description

Role & responsibilities

• Manage patient appointments and schedules to ensure timely access to healthcare services.
• Greet and assist patients upon arrival, creating a welcoming environment.
• Collect and verify patient information and medical history for accurate record-keeping.
• Communicate effectively with healthcare providers and other staff members to address patient needs.
• Provide information to patients about treatment plans, procedures, and healthcare policies.
• Coordinate referrals and follow-up appointments as required.
• Handle patient inquiries and concerns with empathy and professionalism.
• Maintain and update patient records while ensuring confidentiality and compliance with healthcare regulations.
• Assist with insurance verification and billing processes as needed.
• Participate in quality improvement initiatives to enhance patient care services.

Skills and Tools Required

• Excellent communication and interpersonal skills to build positive relationships with patients and healthcare staff.
• Strong organizational skills and attention to detail for managing multiple tasks efficiently.
• Empathy and compassion when interacting with patients and their families.
• Proficiency in healthcare management software and electronic medical record (EMR) systems.
• Ability to work collaboratively in a team-oriented environment.
• Strong problem‑solving skills to address patient concerns effectively.
• Knowledge of healthcare policies, procedures, and insurance processes.