Healthcare Process Coordinator

Provantage Advisory And Consulting Services; Thane; Hybrid; INR 420,000 - 660,000; Full time

Job summary

Provantage Advisory And Consulting Services is seeking a detail-oriented professional to manage client and provider communications within the US healthcare ecosystem. You will handle calls, draft precise notes, and coordinate timely data collection with healthcare stakeholders.

The role emphasizes HIPAA compliance, high-volume documentation, and adherence to quality standards while fostering strong client relationships.

Qualifications

• Experience with US healthcare processes.
• Familiarity with EMR/EHR systems.
• Experience with healthcare documentation platforms and workflow tools.
• Knowledge of HIPAA compliance.
• Experience in high-volume documentation and provider communication environments.

Responsibilities

• Communicate professionally with US healthcare providers, hospitals, clinics, insurance companies, attorneys, and other stakeholders via phone, email, and online portals.
• Make outbound calls to obtain medical information, records, updates, and required documentation.
• Handle inbound calls while documenting discussions, action items, and outcomes accurately.
• Coordinate follow-ups to ensure timely completion of requests.
• Build strong working relationships with clients and healthcare providers through effective communication.
• Maintain a high standard of customer service and professional telephone etiquette.

Skills

US healthcare processes

EMR/EHR systems

Healthcare documentation platforms

HIPAA compliance

High-volume documentation

Job description

Key Responsibilities Client & Provider Communication

• Communicate professionally with US healthcare providers, hospitals, clinics, insurance companies, attorneys, and other stakeholders via phone, email, and online portals.
• Make outbound calls to obtain medical information, records, updates, and required documentation.
• Handle inbound calls while documenting discussions, action items, and outcomes accurately.
• Coordinate follow-ups to ensure timely completion of requests.
• Build strong working relationships with clients and healthcare providers through effective communication.
• Maintain a high standard of customer service and professional telephone etiquette.

Medical Documentation & Case Management

• Review healthcare-related documents for accuracy, completeness, and compliance.
• Maintain detailed records of communications, follow-ups, case updates, and supporting documents.
• Track pending cases and ensure completion within defined turnaround times.
• Verify information received before updating internal systems.
• Maintain accurate documentation in internal databases and workflow management systems.
• Escalate delays, discrepancies, or missing information to the appropriate teams.

Compliance & Quality

• Ensure compliance with HIPAA guidelines, client confidentiality, and data privacy regulations.
• Follow established communication, documentation, and operational procedures.
• Meet productivity, quality, accuracy, and turnaround time targets.
• Support quality assurance initiatives and continuous process improvements.

Performance & Reporting

• Maintain accurate call dispositions, case notes, and activity reports.
• Provide regular status updates on assigned tasks and projects.
• Identify operational issues proactively and contribute to process improvements.

Preferred Skills

• Experience working with US Healthcare processes.
• Familiarity with Electronic Medical Records (EMR/EHR) systems.
• Experience with healthcare documentation platforms and workflow management tools.
• Knowledge of HIPAA compliance.
• Experience in high-volume documentation and provider communication environments.