Patient Anomaly Specialist - Mysore

Strivant Health; Mysuru; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Incentive plans

Impactful work

Job summary

Strivant Health in Mysuru, India, is seeking a Patient Anomaly Specialist for our onsite finance team. You will research and resolve patient payment anomalies, collaborate with clinics, and support audits to improve cashflow. This role requires strong analytical skills, attention to detail, and HIPAA compliance in daily reconciliation tasks.

Join a fast-growing revenue cycle management firm focused on accuracy and teamwork, with opportunities to impact provider finances and patient experience.

Qualifications

• Minimum 2 years of experience in payment posting and denial management within healthcare AR.
• Experience with payment posting, cash applications, denials, refunds, or reconciliation preferred.
• Strong analytical and problem-solving skills with ability to research complex account activity.
• Ability to maintain confidentiality and HIPAA compliance.

Responsibilities

• Research and resolve patient payment anomalies across multiple practice management systems.
• Investigate unapplied, unidentified, and duplicate payments and misapplied transactions.
• Analyze account activity to determine appropriate resolution and maintain accuracy.
• Perform cash research on discrepancies and document findings for audits.
• Collaborate with payment posting, denial management, refunds, and AR teams to resolve discrepancies.
• Monitor anomaly inventories and ensure timely follow-up and closure.
• Maintain trackers and SharePoint logs to support audit compliance.
• Communicate with clinics, clients, and internal teams regarding issues.
• Support process improvements to reduce discrepancies and improve efficiency.

Skills

Payment posting

Denial management

Cash applications

Accounts receivable

Analytical skills

Attention to detail

Excel

English communication

HIPAA compliance

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Excel

Outlook

Word

Job description

Patient Anomaly Specialist - Physician Revenue Cycle Management Services

Location: All shifts work onsite in our Mysuru, India headquarters office located at: 3rd FLOOR, 828 and 829, Vijayanagara I Stage, Devaraja Mohalla Mysuru, Karnataka 570017.
No other locations, and we do not offer work-from-home.

Walk In Any Monday - Friday - 11 am - 4 pm

Hours: Monday - Friday:
Shift: 8:00 am - 5:00 pm IST

Status: Full-time

Strivant Health is a fast-growing Medical Billing/Revenue Cycle Management company. We partner with physician practices to improve revenue cycle operations by optimizing people, processes, and technology. We provide Coding, Medical Billing, AR Follow-up Collections, Call Centers, Cash Applications, Patient Access, Authorizations, Credentialing, and Analytics designed to maximize our provider clients’ revenue. This allows our client providers to stay focused on the practice of medicine rather than the business of medicine. We have worked with over 10,000 providers representing 32+ specialties and over 30+ technology platforms in our 20+ years of business.

Patient Anomaly Specialist - Position Summary

At Strivant Health, accurate resolution of patient payment discrepancies is critical to maintaining clean accounts and delivering an exceptional patient financial experience. The Patient Anomaly Specialist is responsible for researching, auditing, and resolving patient payment anomalies, including unidentified payments, misapplied payments, duplicate payments, unapplied balances, credit balance discrepancies, overpayments, underpayments, and other cash research activities that may not necessarily result in a refund.

This role requires strong analytical and problem-solving skills to investigate complex account activity, identify root causes, and ensure accurate account resolution. The Patient Anomaly Specialist tracks outstanding anomalies, collaborates with internal and offshore teams, communicates with clinics and clients when additional information is needed, and ensures all follow-up activities are completed timely and accurately.

What You’ll Do - Your Impact Matters

• Research and resolve patient payment anomalies across multiple practice management systems.
• Investigate unapplied payments, unidentified payments, duplicate payments, overpayments, underpayments, and misapplied transactions.
• Analyze patient account activity and payment histories to determine appropriate account resolution.
• Perform cash research on payment discrepancies that may or may not result in a refund.
• Review supporting documentation and account balances to identify root causes of payment issues.
• Collaborate with payment posting, denial management, refunds, patient accounting, and accounts receivable teams to resolve discrepancies.
• Monitor outstanding anomaly inventories and ensure timely follow-up and resolution.
• Maintain and update trackers, logs, and SharePoint categories to support audit compliance and operational transparency.
• Research payer, patient, and system-related discrepancies impacting account balances.
• Identify trends and recurring issues and communicate findings to leadership and operational teams.
• Perform daily audits and quality reviews of completed work to ensure accuracy and completeness.
• Communicate professionally with clients, clinics, and internal departments regarding payment-related issues.
• Assist with account reconciliations and resolution of exception items.
• Support process improvement initiatives designed to reduce payment discrepancies and improve operational efficiency.
• Participate in training, meetings, and educational activities to enhance job knowledge.
• Ensure compliance with HIPAA and all applicable regulatory requirements.
• Support special projects and additional duties assigned by management.

What You Bring to the Table

• High School Diploma or equivalent required. Bachelor's degree preferred.
• Minimum 2 year of experience in payment posting and denial management within a medical billing, revenue cycle management, or healthcare accounts receivable environment.
• Experience in payment posting, cash applications, denials, refunds, accounts receivable, or payment reconciliation strongly preferred.
• Strong analytical and problem-solving skills with the ability to research complex account activity.
• Ability to identify, investigate, and resolve payment discrepancies independently.
• Strong understanding of medical terminology, insurance reimbursement processes, and payer requirements.
• Attention to detail with the ability to identify issues, document findings, and implement resolutions accurately.
• Ability to analyze ledgers, remittances, account histories, and payment transactions.
• Excellent written and verbal English communication skills.
• Intermediate proficiency in Microsoft Excel, Outlook, and Word.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to work collaboratively with internal teams, clients, and offshore resources.
• Ability to maintain confidentiality and comply with HIPAA requirements.

Why Join Us?

• Attractive incentive plans
• Make a Real Impact – Your work directly influences cash flow and financial health for healthcare providers and their patients.
• A Culture of Excellence – We value accuracy, innovation, and teamwork.
• A Supportive Team – Work with like-minded professionals who understand the complexities of revenue cycle management.
• Opportunities to drive change and improve processes for greater efficiency.