Senior Manager US Revenue Cycle Training & Quality

Strivant Health; Mysuru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Strivant Health in Mysuru, Karnataka, is seeking a Senior Manager - Revenue Cycle Training & Quality to lead strategy, development, and execution of training, onboarding, quality auditing, and workforce development across global revenue cycle operations.

You will partner with Operations and HR to ensure staff have the knowledge, skills, and resources to deliver accurate, compliant, and high-quality client service, while driving performance improvements and scalable training programs.

Qualifications

• Bachelor's degree required in healthcare, business, finance, education, or related field.
• 7+ years in healthcare revenue cycle operations including AR follow-up, denials, payment posting, charge entry, patient access, collections.
• 4+ years in training, mentoring, quality auditing, or people leadership.
• Experience leading trainers, quality auditors, onboarding programs, or performance support teams.
• Experience building fresher training programs or large new-hire batches.
• Experience creating audit tools, training materials, and SOP re-designs to improve performance.
• Strong knowledge of Revenue Cycle Management workflows and CPT/ICD codes.

Responsibilities

• Lead and develop Training and Quality teams across Revenue Cycle functions.
• Design and continuously improve onboarding, training, and development programs.
• Oversee quality audit programs, scorecards, calibration processes, and feedback initiatives.
• Partner with Operations and leadership to improve performance, accuracy, productivity, and client outcomes.
• Analyze quality trends and training effectiveness to identify opportunities for improvement.
• Develop training materials, SOPs, audit tools, scorecards, and dashboards.

Skills

Training leadership

Quality auditing

People leadership

Curriculum design

Analytics

English communication

Project management

Education

Bachelor's degree in healthcare/related fields

Tools

Microsoft Excel

Microsoft Word

LMS platforms

Job description

Senior Manager - Revenue Cycle Training & Quality

Location: All shifts work onsite in our Mysore, India office located at: 3rd FLOOR, 828 and 829, Vijayanagara I Stage, Devaraja Mohalla Mysuru, Karnataka 570017.

Hours: Monday - Friday from 11:30 am - 8:30 pm, IST. The shift may rotate at times when mid-shift or night-shift teams have specific client KPI initiatives which require attention.

Status: Full-time

Find out more about our culture at https://strivanthealth.com/careers/

Strivant Health is a fast-growing Medical Billing/Revenue Cycle Management company. We partner with physician practices to improve revenue cycle operations by optimizing people, processes, and technology. We provide Coding, Medical Billing, AR Follow-up Collections, Call Centers, Cash Applications, Patient Access, Authorizations, Credentialing, and Analytics designed to maximize our provider clients’ revenue. This allows our client providers to stay focused on the practice of medicine rather than the business of medicine. We have worked with over 10,000 providers representing 32+ specialties and over 30+ technology platforms in our 20+ years of business.

Position Summary

At Strivant Health, we believe great training and quality programs are the foundation of operational excellence. As a Senior Manager - Revenue Cycle Training & Quality, you will lead the strategy, development, and execution of training, onboarding, quality auditing, and employee development initiatives across our global revenue cycle operations. This role oversees Training and Quality teams supporting Accounts Receivable, Cash Applications, Charge Entry, Patient Access, and other Revenue Cycle Management functions. You will partner closely with Operations, Human Resources, and senior leadership to ensure employees are equipped with the knowledge, skills, and resources needed to deliver exceptional performance while maintaining quality, compliance, and client service standards. If you are passionate about developing people, driving quality improvements, building scalable training programs, and leading high-performing teams, this is an exciting opportunity to make a significant impact on a growing organization.

What You’ll Do – Your Impact Matters

• Lead and develop Training and Quality teams across multiple Revenue Cycle Management functions.
• Design, implement, and continuously improve onboarding, training, and development programs for new and existing employees.
• Oversee quality audit programs, scorecards, calibration processes, and performance feedback initiatives.
• Partner with Operations and leadership teams to improve performance, accuracy, productivity, and client outcomes.
• Analyze quality trends, training effectiveness, and operational performance data to identify opportunities for improvement.
• Develop training materials, SOPs, job aids, and learning resources that support operational excellence.
• Support candidate assessments, technical interviews, onboarding initiatives, and workforce readiness programs.
• Lead quality improvement projects, compliance initiatives, and special projects that support organizational growth.

What You Bring to the Table

• Bachelor's degree required; healthcare, business, finance, education, or related fields preferred.
• A minimum of 7 years of experience in healthcare revenue cycle operations, including AR Follow-up, denials management, payment posting, charge entry, patient access, collections, or related functions.
• A minimum of 4 years experience in training, mentoring, quality auditing, performance improvement, or people leadership.
• Experience leading trainers, Quality Auditors, onboarding programs, or performance support teams.
• Experience building fresher training programs or training programs for large new-hire training batches.
• Experience creating audit tools and training materials including re-design of training SOPs to enhance experienced team member's performance.
• Strong knowledge of Revenue Cycle Management workflows, including Eligibility Verification, Charge Entry, Payment Posting, Refunds, AR Follow-up, Denial Management, and Patient Access.
• Understanding of CPT, ICD-9/10, HCPCS codes, payer guidelines, denial management, and professional billing processes.
• Experience developing training materials, SOPs, audit tools, quality scorecards, and reporting dashboards.
• Strong analytical and problem-solving skills with the ability to identify trends and implement corrective actions.
• Excellent written and verbal English communication skills.
• Strong leadership, organizational, collaboration, and project management abilities.
• Proficiency with Microsoft Office applications, including Excel and Word.
• Ability to manage multiple priorities while maintaining a high level of accountability and professionalism.

Why Join Us?

• Make a Real Impact – Your work directly influences cash flow and financial health for healthcare providers.
• A Culture of Excellence – We value accuracy, innovation, and teamwork.
• A Supportive Team – Work with like-minded professionals who understand the complexities of revenue cycle management.
• Opportunities to drive change and improve processes for greater efficiency.

Find out more about our culture at https://strivanthealth.com/careers/

We are looking forward to reviewing your resume!