Patient Access Team Lead - US Revenue Cycle

Strivant Global India; Mysuru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Strivant Health in Mysuru, India invites an experienced Patient Access Team Lead to oversee registration, eligibility verification, authorizations, and financial clearance. On-site role requiring leadership, coaching, and process improvement to ensure timely access to care and accurate reimbursement.

The role emphasizes training, quality oversight, and collaboration with payers and provider offices in a fast-paced healthcare setting.

Qualifications

• Bachelor's degree in healthcare, business, finance, or a related field.
• Experience leading Patient Access teams or equivalent to drive service quality.
• Strong written and verbal English communication.

Responsibilities

• Lead, coach, and develop Patient Access team members to achieve quality, productivity, and service goals.
• Support patient registration, insurance verification, authorization, financial clearance, and patient liability workflows.
• Conduct quality reviews and provide feedback to improve accuracy, compliance, and patient experience.
• Assist with onboarding, training, SOP development, and ongoing staff development initiatives.
• Review complex accounts, resolve escalated issues, and guide challenging patient access scenarios.
• Monitor performance trends, analyze reports, and recommend process improvements.
• Collaborate with patients, provider offices, payers, and internal revenue cycle teams for timely resolution.
• Support special projects and inventory management as needed.

Job description

Patient Access Team Lead - US Revenue Cycle

Open Positions - Strivant Health Patient Access Team Lead - US Revenue Cycle

Team Lead - Patient Access - Physician Revenue Cycle Management Services

Location: All shifts work onsite in our Mysore, India office located at: 3rd FLOOR, 828 and 829, Vijayanagara I Stage, Devaraja Mohalla Mysuru, Karnataka 570017.
Hours: Monday - Friday from 8:00 am - 5:00 pm, IST

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Patient Access Team Lead - Position Summary

At Strivant Health, our Patient Access teams play a critical role in ensuring patients receive timely access to care while supporting accurate reimbursement for healthcare providers. As a Patient Access Team Lead, you will provide leadership, coaching, and operational support for teams responsible for patient registration, insurance verification, authorization coordination, financial clearance, and patient liability activities.

This role combines leadership, training, quality oversight, and hands‑on operational support. You will help team members navigate complex patient access scenarios, resolve account issues, monitor quality and productivity, and drive process improvements. The ideal candidate is passionate about developing people, solving problems, and delivering exceptional service in a fast‑paced healthcare environment.

What You ll Do - Your Impact Matters

• Lead, coach, and develop Patient Access team members to achieve quality, productivity, and service goals.


• Support patient registration, insurance verification, authorization, financial clearance, and patient liability workflows.


• Conduct quality reviews and provide feedback to improve accuracy, compliance, and patient experience.


• Assist with onboarding, training, SOP development, and ongoing staff development initiatives.


• Review complex accounts, resolve escalated issues, and provide guidance on challenging patient access scenarios.


• Monitor performance trends, analyze reports, and recommend process improvements.


• Collaborate with patients, provider offices, payers, and internal revenue cycle teams to ensure timely account resolution.


• Support special projects, inventory management, and operational needs as business demands require.

What You Bring to the Table

• Bachelors degree in healthcare, business, finance, or a related field preferred; equivalent experience will be considered.


• Minimum 3 years of experience in patient access, registration, insurance eligibility verification, authorizations, financial clearance, or medical financial services.


• Previous team lead, mentoring, coaching, or training experience required.


• Experience working with U.S. healthcare clients or healthcare operations preferred.


• Strong knowledge of patient registration, insurance verification, authorizations, and financial clearance processes.


• Experience with EMRs, patient accounting systems, eligibility platforms, authorization tools, or payer portals.


• Understanding of healthcare reimbursement, insurance coverage, government payers, and managed care processes.


• Strong analytical, organizational, and problem-solving abilities.


• Excellent written and verbal English communication skills.


• Proficiency with Microsoft Office applications, including Excel and Word.


• Ability to multitask, prioritize effectively, and support multiple clients or workflows simultaneously.


• A positive, collaborative leadership style with a passion for helping team members succeed.

• Make a Real Impact - Your work directly influences cash flow and financial health for healthcare providers.


• A Culture of Excellence - We value accuracy, innovation, and teamwork.


• A Supportive Team - Work with like-minded professionals who understand the complexities of revenue cycle management.


• Opportunities to drive change and improve processes for greater efficiency.