Partner Onboarding Project Manager

RingCentral; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

RingCentral is seeking an experienced Partner Onboarding Project Manager to lead the onboarding and launch of strategic partners and service providers across India and the wider region. The role sits in the Commercial team and requires ownership of complex onboarding projects from signed agreement to go-live and handover.

You will coordinate across functions, manage risks, and drive timely decisions with senior stakeholders.

Qualifications

• 5+ years delivering complex, cross-functional projects.
• Ability to work independently in fast-paced environments.
• Root-cause analysis and data-driven decisions.
• Bring structure to ambiguity, manage multiple workstreams.
• Proven ability to influence senior stakeholders.
• Effective executive communication and presentations.
• Understand complex technical services and translate to plan.
• Proficiency with spreadsheets, project tracking and reporting tools.
• Fluent English communication across cultures and time zones.

Responsibilities

• Own end-to-end partner onboarding from contract through go-live and handover.
• Develop and maintain integrated project plans, milestones, timelines, RAID logs, and deliverables.
• Coordinate cross-functional teams across Commercial, Legal, Finance, Product, Engineering, and more.
• Manage external partner engagement and governance with stakeholders.
• Identify risks, investigate root causes, and escalate with recommendations.
• Lead project governance and executive communications, presenting status and risks to leadership.
• Ensure launch readiness, partner enablement, billing, support processes, and customer deployments.
• Capture lessons learned and improve playbooks and governance for future launches.

Skills

Project management

Ownership

Problem solving

Organization

Stakeholder mgmt

Executive comms

Technical aptitude

Analytics tools

Collaboration

Job description

We are looking for an experienced and driven Partner Onboarding Project Manager to lead the onboarding and launch of RingCentral's strategic partners and service providers across India and the wider region. You will be part of the Commercial team, taking end-to-end ownership of complex, cross-functional onboarding projects from signed agreement through to successful go-live and operational handover.

This is a mid-to-senior-level position requiring a hands-on project manager with sound judgment, strong execution skills, and the confidence to navigate ambiguity, challenge assumptions, and drive results independently. Success requires more than managing timelines: you must anticipate challenges, solve problems, influence stakeholders, and maintain momentum across multiple teams and organizations.

Key Responsibilities

• Own end-to-end partner onboarding: Lead onboarding projects from contract signature through implementation, launch readiness, go-live, and transition to business-as-usual operations.
• Drive project execution: Develop and maintain integrated project plans, milestones, timelines, dependencies, RAID logs, and clear ownership of deliverables across all workstreams.
• Coordinate cross-functional teams: Align RingCentral's Commercial, Legal, Finance and Billing, Product, Engineering, Network Operations, Regulatory and Compliance, Support, Sales, and Marketing teams to deliver against agreed objectives.
• Manage external partner engagement: Establish effective working relationships and project governance with partner stakeholders, aligning processes, responsibilities, supplier requirements, and compliance readiness.
• Solve problems and remove blockers: Proactively identify risks, investigate root causes, challenge assumptions, and drive practical solutions. Escalate critical issues early with clear recommendations.
• Lead project governance and (executive) communication: Run joint project meetings and steering committees, drive stakeholder accountability, and confidently present project status, critical issues, risks, and escalations to senior management and C-level executives, both internally and at partner organizations. Clearly articulate business impact, proposed solutions, and recommendations to enable timely decisions.
• Ensure launch and operational readiness: Coordinate technical, commercial, and operational readiness, including partner enablement, training, billing and support processes, sales readiness, and initial customer deployments.
• Drive continuous improvement: Capture lessons learned, track onboarding performance, and improve playbooks, processes, templates, and governance to make future launches faster and more predictable.

Required Qualifications & Skills

• Project management experience: 5+ years of experience successfully delivering complex, cross-functional projects or programs involving multiple stakeholders, competing priorities, and critical dependencies.
• Ownership and execution: Demonstrated ability to take initiative, work independently, drive accountability, and deliver results in demanding, fast-paced environments.
• Problem-solving and analytical thinking: Strong curiosity and structured approach to identifying root causes, evaluating options, and making sound decisions using data and practical judgment.
• Organizational excellence: Ability to bring structure to ambiguity, manage multiple workstreams simultaneously, and maintain clear priorities, documentation, and project controls.
• Stakeholder management and influence: Proven ability to build effective relationships and influence internal and external stakeholders, including senior executives, without direct authority.
• Executive communication and presentation: Proven ability to communicate and present confidently to senior leadership and C-level executives, simplifying complex information, highlighting critical issues and business implications, and recommending actionable solutions. Comfortable challenging assumptions, handling difficult discussions, and influencing decisions.
• Technical aptitude: Ability to quickly understand complex technical services, integration requirements, and operational processes, and translate them into actionable project plans.
• Analytical and reporting tools: Strong proficiency in spreadsheets, project tracking, and reporting tools to monitor progress, identify trends, and support decision-making.
• Collaboration and adaptability: Excellent English communication skills, a collaborative mindset, and the ability to work effectively across functions, cultures, and time zones while adapting quickly to changing priorities.

Preferred Qualifications

• Experience onboarding telecommunications partners, resellers, carriers, service providers, or other complex B2B technology partners.
• Background in telecommunications, cloud communications, SaaS, UCaaS, CPaaS, VoIP, or related technology services.
• Experience delivering projects across India and Asia-Pacific, with an understanding of regional telecom markets and regulatory requirements.
• PMP, PRINCE2, or equivalent project management certification.
• Relevant business or technical degree.
• Additional regional language skills.

Location & Travel

• Based in India and work in the international environment
• Willingness to travel domestically and regionally as required for partner engagements and project delivery.