Packaged/SaaS Application Engineer

Accenture in India; Kolkata Metropolitan Area; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Accenture in India seeks a Custom Software Engineer to configure and support packaged or SaaS applications, focusing on ServiceNow ITSM. The role requires collaboration with cross-functional teams to ensure system stability, performance, and alignment with business needs.

Based at our Pune office, you will engage in testing, troubleshooting, and continuous learning to stay ahead of industry trends. Strong ITSM expertise and integration experience are essential for success.

Qualifications

• Must have: proficiency in ServiceNow IT Service Management.
• Experience integrating ServiceNow with other platforms.
• Familiarity with ITIL processes and best practices.
• Minimum 3 years of experience in ServiceNow ITSM.

Responsibilities

• Independently perform as SME in ServiceNow environments.
• Participate actively in team discussions and requirements gathering.
• Develop solutions and configure workflows in line with business needs.
• Document application processes and workflows.
• Keep updated with industry trends and technologies.

Skills

ServiceNow ITSM

Application development

ServiceNow integration

ITIL processes

Education

15 years education

Job description

Project Role :

Packaged/SaaS Application Engineer

Project Role Description :

Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills :

ServiceNow IT Service Management (ITSM)

Good to have skills :

ServiceNow IT Business Management

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time education

Summary :

As a Custom Software Engineer, you will engage in the design, construction, and configuration of applications tailored to meet specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that applications are aligned with organizational goals. You will also participate in testing and troubleshooting to enhance application performance and user experience, contributing to the overall success of projects and initiatives.

Roles & Responsibilities :

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the documentation of application processes and workflows.
• Engage in continuous learning to stay updated with industry trends and technologies.

Professional & Technical Skills :

• Must To Have Skills: Proficiency in ServiceNow IT Service Management.
• Strong understanding of application development methodologies.
• Experience with integration of ServiceNow with other platforms.
• Familiarity with ITIL processes and best practices.
• Ability to troubleshoot and resolve application issues effectively.

Additional Information :

• The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
• This position is based at our Pune office.
• A 15 years full time education is required.