Custom Software Engineer

Accenture in India; Kolkata Metropolitan Area; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Accenture in India seeks a Custom Software Engineer to lead the design, build, and configuration of applications, serving as the primary contact across teams. The role requires a minimum of five years of experience with ServiceNow CSM and strong analytical skills.

You will collaborate with multiple teams to ensure requirements are met, oversee development, and guide team members. The position is based at Chennai with a focus on delivering high-quality business solutions.

Qualifications

• Must have ServiceNow CSM proficiency.
• Strong understanding of application design principles.
• Experience with configuration management and change management processes.
• Ability to analyze user requirements and translate them into technical specifications.
• Familiarity with Agile methodologies and project management tools.

Responsibilities

• SME in ServiceNow CSM and related processes.
• Collaborate with teams to design, build, and configure applications.
• Provide guidance to team members and participate in key decisions.
• Engage with multiple teams to ensure alignment with business needs.
• Translate requirements into technical specifications for developers.
• Lead knowledge sharing to enhance team capabilities.
• Monitor progress and ensure milestones are met.

Skills

ServiceNow CSM

Application design

Configuration management

Change management

Requirements analysis

Agile methodologies

Education

15 years education

Job description

Project Role:

Custom Software Engineer

Project Role Description:

Lead the effort to design, build and configure applications, acting as the primary point of contact.

Must have skills:

ServiceNow IT Operations Management (ITOM)

Good to have skills:

NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification:

15 years full time education

Summary:

As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business needs and user expectations, while maintaining a focus on quality and efficiency throughout the project lifecycle.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate knowledge sharing sessions to enhance team capabilities.
• Monitor project progress and ensure timely delivery of milestones.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
• Strong understanding of application design principles and best practices.
• Experience with configuration management and change management processes.
• Ability to analyze user requirements and translate them into technical specifications.
• Familiarity with Agile methodologies and project management tools.

Additional Information:

• The candidate should have minimum 5 years of experience in ServiceNow Customer Service Management (CSM).
• This position is based at our Chennai office.
• A 15 years full time education is required.