Packaged/SaaS Application Engineer

Accenture; Khordha; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Accenture in Bengaluru is seeking a Packaged/SaaS Application Engineer to configure and support packaged or SaaS applications, tailoring features to evolving business needs and ensuring stability across environments.

The role requires minimum 2 years of experience with ServiceNow HRSD and 15 years of full-time education. You will manage releases, work with APIs and low-code platforms, and collaborate with stakeholders to deliver scalable solutions.

Qualifications

• Minimum 2 years of experience in ServiceNow HRSD.
• Experience configuring and customizing ServiceNow HRSD modules.
• Familiarity with APIs and integration techniques within ServiceNow environments.
• Ability to work with low-code platforms to develop and deploy scalable solutions.

Responsibilities

• Configure and support packaged or SaaS applications to tailor features according to evolving business requirements.
• Manage application releases and ensure system stability and performance.
• Collaborate with stakeholders to understand needs and adapt the application accordingly.
• Monitor system performance and troubleshoot issues to maintain optimal operation.
• Document configuration changes and maintain knowledge base for future reference.

Skills

ServiceNow HRSD

Education

15 years full time education

Job description

Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : ServiceNow Human Resource Service Delivery (HRSD)

Good to have skills : NA

Minimum 2 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the system. The engineer works with various tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different environments. Collaboration with stakeholders to understand needs and adapt the application accordingly is a key part of daily activities.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather requirements and implement application enhancements.
• Monitor system performance and troubleshoot issues to maintain optimal operation.
• Document configuration changes and maintain knowledge base for future reference.
• Assist junior team members by sharing knowledge and providing guidance when needed.

Professional & Technical Skills

• Must To Have Skills: Proficiency in ServiceNow Human Resource Service Delivery (HRSD).
• Experience with configuring and customizing ServiceNow modules to meet business needs.
• Familiarity with APIs and integration techniques within ServiceNow environments.
• Ability to work with low-code platforms to develop and deploy scalable solutions.
• Strong problem-solving skills to address application issues and optimize performance.
• Understanding of release management processes and version control in packaged applications.

Additional Information

• The candidate should have minimum 2 years of experience in ServiceNow Human Resource Service Delivery (HRSD).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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