Packaged/SaaS Application Engineer

Accenture in India; Kolkata; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Accenture in India is seeking a Packaged/SaaS Application Engineer with strong HRSD experience to configure and support packaged/SaaS apps, manage releases, and ensure system stability. The role emphasizes API integration and low-code platforms to tailor solutions across environments.

The candidate should have at least 3 years in HRSD within ServiceNow, with a focus on configuring modules, APIs, and release processes in SaaS contexts. Bangalore-based position with full-time employment.

Qualifications

• Minimum 3 years of experience with ServiceNow HRSD.
• Experience configuring and customizing ServiceNow HRSD modules.
• Familiarity with APIs and integration techniques.
• Ability to work with low-code/no-code tools.
• Understanding release management in SaaS environments.

Responsibilities

• Perform independently and become an SME.
• Collaborate with cross-functional teams to gather requirements and implement enhancements.
• Monitor system performance and troubleshoot issues to ensure stability.
• Document configuration changes and maintain knowledge base for future reference.
• Assist junior team members by sharing knowledge and best practices.

Skills

ServiceNow HRSD

API integration

Low-code/no-code

Release management

Education

15 years full time education

Tools

ServiceNow

Job description

Project Role :

Packaged/SaaS Application Engineer

Project Role Description :

Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills :

ServiceNow Human Resource Service Delivery (HRSD)

Good to have skills :

NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time education

Summary:

As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the system. The engineer works with various tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different environments. Collaboration with stakeholders to understand needs and adapt the application accordingly is a key part of daily activities.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather requirements and implement application enhancements.
• Monitor system performance and troubleshoot issues to maintain optimal operation.
• Document configuration changes and maintain knowledge base for future reference.
• Assist junior team members by sharing knowledge and providing guidance on best practices.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow Human Resource Service Delivery (HRSD).

HRSD Snr Dev - HR Case & Knowledge Management, Employee Center , Lifecycle Events

• Experience with configuring and customizing ServiceNow modules to meet business needs.
• Familiarity with APIs and integration techniques within ServiceNow platform.
• Ability to work with low-code/no-code tools to streamline application development and deployment.
• Strong problem-solving skills to address technical challenges and optimize system functionality.
• Understanding of release management processes and version control in SaaS environments.

Additional Information:

• The candidate should have minimum 3 years of experience in ServiceNow Human Resource Service Delivery (HRSD).
• This position is based at our Bangalore office.
• A 15 years full time education is required.