Packaged/SaaS App Engineering Lead

Accenture services Pvt Ltd; Gurugram District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Accenture services Pvt Ltd in Gurugram is seeking an experienced Packaged or SaaS App Engineering Lead to own the design and evolution of packaged or SaaS solutions. You will oversee configuration, integrations, and releases, and set platform standards for stability, performance, and vendor alignment.

The role requires 7.5+ years in ServiceNow, 15 years of full-time education, and a track record of leading cross-functional teams to drive solution evolution and efficient deployments.

Qualifications

• Must have 7.5+ years of experience with ServiceNow.
• Strong knowledge of platform configuration, customization and integration within ServiceNow environments.
• Experience in managing release cycles and deployment for packaged or SaaS applications.

Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead the development and implementation of best practices to enhance platform reliability and efficiency.
• Facilitate communication between technical teams and business units to ensure alignment of goals and expectations.
• Mentor and support junior team members to foster professional growth and skill development.

Skills

ServiceNow

Education

15 years full time education

Job description

Project Role :

Packaged/SaaS App Engineering Lead

Project Role Description :

Own the design and evolution of packaged or SaaS solutions, overseeing configuration, integrations, and releases. Set platform standards to ensure stability, performance, and alignment with business and vendor constraints.

Must have skills :

ServiceNow

Good to have skills :

NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time education

Summary

In the role of Packaged or Software as a Service Application Engineering Lead, a typical day involves taking ownership of the design and continuous improvement of packaged or cloud-based solutions. This includes managing the configuration processes, coordinating integrations with various systems, and overseeing the release cycles to ensure smooth deployment. The role requires setting and maintaining platform standards that guarantee system stability and optimal performance while aligning with both business objectives and vendor requirements. Collaboration with multiple stakeholders to drive solution evolution and address emerging challenges is a key aspect of daily activities.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead the development and implementation of best practices to enhance platform reliability and efficiency.
• Facilitate communication between technical teams and business units to ensure alignment of goals and expectations.
• Mentor and support junior team members to foster professional growth and skill development.

Professional & Technical Skills

• Must To Have Skills: Proficiency in ServiceNow.
• Strong knowledge of platform configuration, customization, and integration techniques within ServiceNow environments.
• Experience in managing release cycles and deployment processes for packaged or Software as a Service applications.
• Ability to establish and enforce platform standards that ensure system stability and performance.
• Skilled in troubleshooting complex issues and providing effective solutions across multiple teams.
• Excellent communication skills to collaborate with diverse teams and stakeholders.

Additional Information

• The candidate should have minimum 7.5 years of experience in ServiceNow.
• This position is based at our Gurugram office.
• A 15 years full time education is required.