Packaged/SaaS App Engineering Lead

Accenture PLC; Bengaluru; Vor Ort; INR 4.000.000 - 7.000.000; Vollzeit

Zusammenfassung

Accenture PLC in Bengaluru seeks an experienced Packaged/SaaS App Engineering Lead to own the design and evolution of packaged or cloud-based solutions. This role oversees configuration, integrations, and releases, setting platform standards for stability and performance.

The role requires collaboration with multiple stakeholders to drive platform evolution, mentoring juniors, and ensuring solutions align with business needs and vendor constraints.

Qualifikationen

• Must have proficiency in ServiceNow IT Operations Management (ITOM).
• Strong knowledge of platform configuration, integrations, and release management processes.
• Experience designing scalable SaaS or packaged application solutions.
• Ability to establish and enforce platform standards balancing performance, stability, and compliance.
• Excellent troubleshooting and cross-team collaboration skills.

Aufgaben

• Be SME, lead the team and drive decisions.
• Decide on key architectural and design choices.
• Engage with multiple teams and stakeholders on roadmaps.
• Provide solutions to problems across teams.
• Lead adoption of best practices for reliability and scalability.
• Facilitate clear communication between technical and business stakeholders.
• Mentor junior team members for growth.

Kenntnisse

ServiceNow ITOM

Ausbildung

15 years full time education

Jobbeschreibung

Project Role : Packaged/SaaS App Engineering Lead

Project Role Description : Own the design and evolution of packaged or SaaS solutions, overseeing configuration, integrations, and releases. Set platform standards to ensure stability, performance, and alignment with business and vendor constraints.

Must have skills : ServiceNow IT Operations Management (ITOM)

Good to have skills : NA

Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary

In the role of Packaged or Software as a Service Application Engineering Lead, a typical day involves taking full ownership of the design and continuous improvement of packaged or cloud-based solutions. This includes managing the configuration, overseeing integrations with various systems, and coordinating release activities. The role requires setting and maintaining platform standards to ensure the solution remains stable, performs efficiently, and aligns with both business requirements and vendor limitations. Collaboration with multiple stakeholders to drive the evolution of the platform is a key aspect of daily responsibilities, ensuring the solution adapts to changing needs and technological advancements.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead the development and implementation of best practices to enhance platform reliability and scalability.
• Facilitate communication between technical teams and business stakeholders to ensure alignment on project goals.
• Mentor junior team members to support their professional growth and skill development.

Professional & Technical Skills

• Must To Have Skills: Proficiency in ServiceNow IT Operations Management (ITOM).
• Strong knowledge of platform configuration, integration techniques, and release management processes.
• Experience in designing scalable and maintainable SaaS or packaged application solutions.
• Ability to establish and enforce platform standards that balance performance, stability, and compliance.
• Skilled in troubleshooting complex technical issues and providing effective solutions.
• Excellent communication skills to collaborate with cross-functional teams and stakeholders.

Additional Information

• The candidate should have minimum 7.5 years of experience in ServiceNow IT Operations Management (ITOM).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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