Packaged/SaaS Application Engineer

We Love AI Jobs; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Accenture Federal Services in Bengaluru is seeking a Packaged/SaaS Application Engineer to configure and support packaged or SaaS applications, manage releases, and ensure system stability. You will use APIs and low-code tools to tailor features for business needs.

The ideal candidate has 3+ years of ServiceNow experience, strong integration skills, and a proven ability to collaborate with stakeholders while delivering reliable solutions in a cloud-based environment.

Qualifications

• Must have proficiency in ServiceNow and configuration of modules.
• Experience building APIs and integrations within ServiceNow environments.
• Familiarity with low-code platforms for SaaS solutions.

Responsibilities

• Design and deliver ServiceNow custom applications, workflows, integrations, and data models.
• Translate stakeholder requirements into technical configurations and enhancements.
• Manage releases, troubleshoot issues, and document configuration changes.
• Collaborate with cross-functional teams to gather requirements and translate them into configurations.
• Monitor system performance and maintain stability across environments.

Skills

ServiceNow

APIs

Low-code development

Integrations

Application release management

System troubleshooting

Education

15 years full time education

Tools

ServiceNow App Engine

Job description

# Packaged/SaaS Application EngineerAccenture Federal ServicesBengaluruFull-timeUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageBuild and support ServiceNow custom applications and workflows for business needs. The role includes configuring integrations, managing releases, troubleshooting issues, and collaborating with stakeholders on technical requirements.* Permanent* On-site* 3+ years* 15 years full-time education### Skills and expertiseServiceNowServiceNow Custom AppsServiceNow App EngineAPIsLow-code developmentIntegrationsApplication release managementSystem troubleshooting### Key responsibilities* Design and deliver ServiceNow custom applications, workflows, integrations, and data models.* Translate stakeholder requirements into technical configurations and application enhancements.* Manage releases, troubleshoot issues, and document configuration changes.## How this job comparesCompared with 1,047 open mid-level engineering jobs on October 10, 2026.Similar open jobs: We Love AI Jobs lists 1,047 open mid-level engineering jobs at 274 companies.Remote work: This job is on site. 104 of the 1,047 mid-level engineering jobs (10%) are remote.AI in this role: Low. The company works with AI, but AI is a small part of this role's daily work. The posting focuses on ServiceNow application configuration, integrations, and operational support. It does not mention AI models, tools, or products.## Full descriptionProject Role : Packaged/SaaS Application EngineerProject Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.Must have skills : ServiceNowGood to have skills : NAMinimum 3 year(s) of experience is requiredEducational Qualification : 15 years full time educationSummary:As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the system. Daily activities also involve utilizing standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different environments. Collaboration with various stakeholders to understand needs and implement effective solutions is a key part of the daily workflow.The ideal candidate should have strong hands-on experience in ServiceNow Custom Apps / App Engine, with the ability to design and deliver custom applications, workflows, integrations, data models, and user experiences tailored to business needs.Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather requirements and translate them into technical configurations.- Monitor system performance and troubleshoot issues to maintain optimal application functionality.- Document configuration changes and maintain knowledge repositories to support team learning and continuity.- Assist junior team members by providing guidance and sharing best practices.Professional & Technical Skills:- Must To Have Skills: Proficiency in ServiceNow.- Experience in configuring and customizing ServiceNow modules to meet business needs.- Strong understanding of APIs and integration techniques within ServiceNow environments.- Familiarity with low-code development platforms and their application in SaaS solutions.- Ability to manage application releases and perform system upgrades with minimal disruption.- Knowledge of troubleshooting and maintaining system stability in cloud-based applications.Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow.- This position is based at our Bengaluru office.- A 15 years full time education is required.15 years full time education