Packaged/SaaS Application Engineer

Accenture PLC; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Accenture PLC in Bengaluru is seeking a Packaged/SaaS Application Engineer to configure and support packaged or SaaS apps, tailor features, manage releases, and ensure system stability. You will work with APIs, low‑code tools, and standard platforms to deliver solutions that meet evolving business needs.

The role requires at least 3 years of experience with ServiceNow SPM and strong collaboration across teams.

Qualifications

• Must have ServiceNow SPM expertise.
• Experience configuring and supporting packaged/SaaS applications.
• Ability to collaborate with teams and manage change effectively.

Responsibilities

• Independently become an SME and participate in team discussions.
• Translate requirements into concrete application configurations inc. changes.
• Monitor performance, troubleshoot issues, and ensure high availability.
• Document configuration changes and maintain knowledge bases.
• Mentor junior team members and share best practices.

Skills

ServiceNow SPM

Education

15 years full time education

Tools

APIs

Low-code platforms

Job description

Project Role

Packaged/SaaS Application Engineer

Project Role Description

Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills

ServiceNow Strategic Portfolio Management (SPM)

Good to have skills

NA

Experience

Minimum 3 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and maintaining system stability to ensure seamless operation. The engineer works with various tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility and optimal performance. Collaboration with different teams to understand needs and implement effective changes is a key part of daily activities.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather requirements and translate them into effective application configurations.
• Monitor application performance and troubleshoot issues to maintain high availability and reliability.
• Document configuration changes and maintain knowledge bases to support ongoing application management.
• Assist junior team members by sharing knowledge and providing guidance on best practices.

Professional & Technical Skills

• Must To Have Skills: Proficiency in ServiceNow Strategic Portfolio Management (SPM).
• Strong understanding of application configuration and customization within packaged or software as a service environments.
• Experience working with APIs and low-code platforms to extend application functionality.
• Ability to manage application releases and ensure system stability through effective change management.
• Familiarity with troubleshooting techniques and performance monitoring tools relevant to packaged applications.
• Good communication skills to collaborate effectively with technical and non-technical stakeholders.

Additional Information

• The candidate should have minimum 3 years of experience in ServiceNow Strategic Portfolio Management (SPM).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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