Packaged/SaaS Application Engineer

Accenture; Ahmedabad District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Accenture Ahmedabad seeks a Packaged/SaaS Application Engineer to configure and support packaged or SaaS applications, adapt features, manage releases, and ensure system stability. You will use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance across systems.

You will engage with cross-functional teams to understand requirements and implement effective solutions that enhance user experience and operational

Qualifications

• Experience configuring and supporting packaged or SaaS applications to align features with business needs.
• Proficient with Salesforce architecture, Omnistudio Platform, and Service Cloud.
• Familiar with APIs and low-code platforms to maintain compatibility and performance.

Responsibilities

• Act as SME, collaborate and guide the team to perform.
• Make key decisions impacting the team.
• Engage with multiple teams to contribute on decisions and solutions.
• Provide cross-team solutions and problem solving.
• Lead knowledge sharing sessions to boost capabilities and continuous improvement.
• Monitor and optimize application performance and stability.

Skills

Salesforce Technical Architecture

Salesforce Omnistudio Platform

Salesforce Service Cloud

Salesforce Lightning Web Components

Education

15 years full time education

Job description

Project Role :

Packaged/SaaS Application Engineer

Project Role Description :

Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills :

Salesforce Technical Architecture, Salesforce Omnistudio Platform

Good to have skills :

NA

Minimum 7.5 year(s) of experience is required

Educational Qualification :

15 years full time education

Summary:

As a Packaged/SaaS Application Engineer, you will configure and support packaged or Software as a Service applications to adapt features, manage releases, and ensure system stability. Your typical day will involve utilizing standard tools, application programming interfaces, and low-code platforms to align solutions with business needs while maintaining compatibility and performance across various systems. You will engage with cross-functional teams to understand requirements and implement effective solutions that enhance user experience and operational efficiency.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous improvement.
• Monitor system performance and implement necessary adjustments to optimize application functionality.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Salesforce Technical Architecture, Salesforce Service Cloud, Salesforce Omnistudio Platform, Salesforce Lightning Web Components.
• Strong understanding of application integration techniques and best practices.
• Experience with cloud-based solutions and their deployment methodologies.
• Familiarity with agile development methodologies and project management tools.
• Ability to troubleshoot and resolve technical issues efficiently.

Additional Information:

• The candidate should have minimum 7.5 years of experience in Salesforce Technical Architecture.
• This position is based at our Ahmedabad office.
• A 15 years full time education is required.

15 years full time education

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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